NUC11TNHI7 Unable to see Samsung EVO 850 SATA 2.5 drive

[Pjkiwi]

After moving from a 8th Gen NUC to this 11th Gen NUC  (NUC11TNHI7 ) & installing Win10 I am unable to see the Samsung EVO 850 which in fitted in to the 2.5" drive bay.

Have checked the BIOS 7 the Sata port is Open?.

Any suggestions would be appreciatted.

Thanks, Paul.

[DeividA_Intel · Accepted solution]

Hello Pjkiwi,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Pro Kit NUC11TNHi7.   

In order to better assist you, please provide the following:  

1. Have you updated the BIOS?

2. Have you tested a different SSD?

3. Have you loaded the BIOS settings to default?

4. Have you updated the SSD firmware? You may need to contact the SSD manufacturer for steps.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Pjkiwi]

Hi Deivid,

Thanks for replying to my problem.

I have sorted it out now.

But I had updated the BIOS, then replaced the EVO860 SSD with a WD 2.5” drive & the BIOS saw it straight away.

I then took the EVO SSD & reformatted to a NTSC file system.  Following that I installed in the lid of the New NUC & rebooted & to my surprise the SSD was recognised???

This EVO SSD came straight out of an 8th Gen i7 NUC & was placed in the new 11th Gen NUC but was not recognised.

I don’t know why this happened but I am up & running with the new NUC.

Once again,

Thank You.

[DeividA_Intel]

Hello Pjkiwi, 

Thanks for your confirmation. I am glad to know that you were able to fix the issue by replacing the SSD, this issue may be related to a compatibility issue with the EVO860 SSD.

I will proceed to close this thread, however, you can open a new one in case you need further assistance or if you face any issues with our products.

Best regards, 

Deivid A.  

Intel Customer Support Technician