NUC11TNHi5 USB C power issue

Surajnair · ‎12-07-2021

We recently moved to NUC11 from our previous NUC10. We use a Microsoft 3D camera and connect it via the USB C port which supplied power and data and worked perfect with NUC8 and also NUC10. But with NUC11 the camera doesn't get enough power through the USB-C port.

All previous NUCs it work.

The OS is linux ubuntu 20.04 but on also on Window 10 we have the same issue.

DeividA_Intel · ‎12-08-2021

Hello Surajnair,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. The brand and model number of your system. You can also provide the Intel® System Support Utility for the Linux* Operating System for more details: https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html

2. What is the brand and model name of the camera?

3. Are you using a tool to know how much power is delivering the USB-C port? If so, what are the results and the name of the tool?

4. What are you using the camera for?

5. Are you using a tool with the camera? If so, what is the name?

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎12-10-2021

Hello Surajnair,

Were you able to check the previous post? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎12-16-2021

Hello Surajnair,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

Surajnair · ‎12-16-2021

Hey.... I was in touch with you guys over email of this thread. and I had implemented and provided feedback to your instructions... u guys stopped responding to my last email (where I also sent a reminder)... and now u guys close the topic... this doesnt make sense... please explain!