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NUC11TNHi5 USB C power issue

Surajnair
Beginner
344 Views

We recently moved to NUC11 from our previous NUC10. We use a Microsoft 3D camera and connect it via the USB C port which supplied power and data and worked perfect with NUC8 and also NUC10. But with NUC11 the camera doesn't get enough power through the USB-C port.

All previous NUCs it work.

 

The OS is linux ubuntu 20.04 but on also on Window 10 we have the same issue.

 

 

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4 Replies
DeividA_Intel
Moderator
327 Views

Hello Surajnair,  

 

Thank you for posting on the Intel® communities.   


In order to better assist you, please provide the following:  


1. The brand and model number of your system. You can also provide the Intel® System Support Utility for the Linux* Operating System for more details: https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-li...

2. What is the brand and model name of the camera?

3. Are you using a tool to know how much power is delivering the USB-C port? If so, what are the results and the name of the tool?

4. What are you using the camera for?

5. Are you using a tool with the camera? If so, what is the name?



Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
316 Views

Hello Surajnair, 



Were you able to check the previous post? Please let me know if you need more assistance.   


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
275 Views

Hello Surajnair,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


Surajnair
Beginner
260 Views

Hey.... I was in touch with you guys over email of this thread. and I had implemented and provided feedback to your instructions... u guys stopped responding to my last email (where I also sent a reminder)... and now u guys close the topic... this doesnt make sense... please explain!

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