NUC11TNHi5 " a bootable device has not been detected "

[Zede]

Hello,

I'm having the same issue (no bootable device error after NUC go sleep) with intel NUC11TNHi5 since I installed Windows 10. So I just upgraded the Bios (054), and nothing changed...

I'm using a Crucial P5 NVMe M.2 SSD - 500 gb, can it be the problem ?

Thank you in advance.

Thierry

[LeonWaksman]

Hi Thierry,

1. Since you have installed Windows on this SSD and your NUC is booting into Windows (only failure occurs after wake up from sleep), It is not a problem with the SSD.

2. After Windows installation, did you installed the Chipset Device Software and the Management Engine Driver? If not please do this and reboot your NUC after finishing the installation.

Once the two drivers are installed, you may download the other drivers for your NUC from Intel Download Page.  You may download and install those drivers manually or you may download and install the Intel Driver & Support Assistant (IDSA). IDSA will offer and install all drivers, except the Chipset Device Software and ME Driver.

Leon

[ClariceStarling]

"IDSA will offer and install all drivers, except the Chipset Device Software and ME Driver."

I think they should pin this thread to the top because I don't see where the official instructions tell you this ... it just vaguely says IDSA may not install everything!

[LeonWaksman]

Hi @ClariceStarling 

When you click on the "View a list of exclusions" (see the attached image), you will see page Intel Products that Aren't Supported by Intel® Driver & Support Assistant (Intel® DSA) with the list. Yes, I know the ME Driver is not listed, but I prefer to install it manually.

Leon

[Zede]

Thanks, I completely forgot to install the drivers on W10, normally I use Linux. For the moment the problem seems to be solved, well I hope ...

[Zede]

Bad luck, problem is repeating again when NUC wake up....if it is not bios, or W10, it might be hardware....

[David_G_Intel]

Hello Zede

Thank you for posting on the Intel️® communities.

If you tested the previous steps and different components, this might be a hardware issue. If the warranty is still active, you can directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 

U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician