NUC11TNHi7 Thunderbolt-Ports

[Amonis]

Hi folks,

both Thunderbolt ports on my NUC11TNHi7 suddenly stopped working. The connected adapters to HDMI and SSD-M.2 work perfectly on another NUC. Anyone have any idea what it could be? Drivers are up to date. Test tools show everything OK.

Ciao Amonis

[DeividA_Intel]

Hello Amonis,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Pro Kit NUC11TNHi7.  

In order to better assist you, please provide the following:  

1. Did you notice this issue after a system update (BIOS, drivers, operating system)?

2. Have you made any changes to the BIOS?

3. Just to confirm, are you using an HDMI-Thunderbolt adapter?

4. Are you able to try a straight connection?

5. What is the BIOS version installed?

6. What is the model of the NUC where the adapters work?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Amonis,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Amonis,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.  

Regards,  

Deivid A.  

Intel Customer Support Technician