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NUC11TNHv7 RAID issue

BigJ
Novice
896 Views

I have got a NUC11TNHv7 and trying to use the 2242 and sata with raid settings.  I bought 2 transcend mts430s (which is in the compatibility list), one of the connect with the 2242 m.2 slot, the other one connect with the 2242 to sata converter.  when i set them to VMD and install the intel official drivers to setup the RAID 0, less than 1 day, one of the SSD lost (should be the m.2 2242 slot one), in BIOs, the drive still listed in the storage section but Windows does recognise it.  I have tried using windows storage spaces with the same result.  any problems with the settings? or because of any other problem.  I knew that the NUC11 does not support RAID, but even windows storage spaces is just a software RAID.  *******I did try running both SSD separate without any problems.

 

BigJ_1-1628813970034.png

 

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1 Solution
DeividA_Intel
Moderator
733 Views

Hello BigJ, 

 

Thank you for the information provided 

 

  

Based on your report you have BIOS version TNTGLV57.0056 and the latest is 0057, please try to update the BIOS and let me know if the issue persists.

 

BIOS: https://www.intel.com/content/www/us/en/download/19699/30562/bios-update-tntglv57.html

 

 

Steps will be attached.

 

 

 

Regards,    

 

Deivid A. 

Intel Customer Support Technician 

 

View solution in original post

15 Replies
BigJ
Novice
873 Views
no one answers?
BigJ
Novice
808 Views

1. What is the BIOS version?

TNTGLV57

2. What is the Windows version and build?

Win 10 Pro 21H1 (OS Build 19043.1165)

3. What is the Intel® Rapid Storage Technology (Intel® RST)?

I did try driver 18.1.1.1033 and also the latest 18.1.6.1039

4. Have you tried to allocate the disk at the disk manager (right-click on **bleep**)?

of course, i did try using the RST to form the RAID, and i also tried to use Windows Storage Manager, same result.  Now i am using the Windows disk management to form the RAID for a couple of days, seems without problem (see attachment).

 

Also, bear in mind that using an adapter or converter may cause unexpected issues on Intel devices.

Everytime the drive missing, I did found out that it's the M.2 2242 slot (not the SATA converter one).

 

BigJ_0-1629161954544.png

 

DeividA_Intel
Moderator
853 Views

Hello BigJ,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following: 



1. What is the BIOS version?


2. What is the Windows version and build?


3. What is the Intel® Rapid Storage Technology (Intel® RST)?


4. Have you tried to allocate the disk at the disk manager (right-click on dick)?



Also, bear in mind that using an adapter or converter may cause unexpected issues on Intel devices.





Regards,    


Deivid A. 

Intel Customer Support Technician 


BigJ
Novice
834 Views

1. What is the BIOS version?

TNTGLV57

2. What is the Windows version and build?

BigJ_0-1629165387632.png

 

3. What is the Intel® Rapid Storage Technology (Intel® RST)?

I tried using both 18.1.1.1033 in nuc11tnhv7 download page and latest 18.1.6.1039 in RST page

 

4. Have you tried to allocate the disk at the disk manager (right-click on **bleep**)?

I did try using the intel RST tool to form RAID

BigJ_2-1629165556976.png

 

and also tried to perform the RAID setting in Windows Storage Space

 

both of the above methods makes one of the SSD missing within 1 day.  (but the bios show both SSDs, and the OS level missing and I did tested, it should be the M.2 2242 slot, not the SATA one)

 

at last, I am trying to perform the RAID with using windows disk manager, it's been running a couple of days and seems it has no problem.

BigJ_1-1629165492745.png

 

 

Also, bear in mind that using an adapter or converter may cause unexpected issues on Intel devices.

As mention above, the missing SSD should be the M.2 2242 slot, not the SATA converter one.

DeividA_Intel
Moderator
804 Views

Hello BigJ, 



Before we continue further, I would like to confirm the following:



1. The BIOS version provided is not clear, is your BIOS version 0057?


2. Does the issue persist after trying with the Windows disk manager?





Regards,  

   

Deivid A. 

Intel Customer Support Technician 


BigJ
Novice
785 Views
1. The BIOS version provided is not clear, is your BIOS version 0057?

Yes 0057, should end the latest version of firmware



2. Does the issue persist after trying with the Windows disk manager?
No, they are working fine if set the RAID from disk manager, only not working in intel RST and storage manager
BigJ
Novice
783 Views
1. The BIOS version provided is not clear, is your BIOS version 0057?

Yes 0057, should be the latest version of firmware



2. Does the issue persist after trying with the Windows disk manager?
No, they are working fine if set the RAID from disk manager, only not working in intel RST and storage manager
DeividA_Intel
Moderator
768 Views

Hello BigJ, 



In order to investigate further, please provide the following:




- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... 


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  





Regards,    


Deivid A. 

Intel Customer Support Technician 


BigJ
Novice
749 Views

here you go.  please have a look, i believe that it should be the BIOS or driver issue.  I did check that the hardware got no problem (at least, forming RAID in disk management is okay for running nearly a week)

DeividA_Intel
Moderator
734 Views

Hello BigJ, 

 

Thank you for the information provided 

 

  

Based on your report you have BIOS version TNTGLV57.0056 and the latest is 0057, please try to update the BIOS and let me know if the issue persists.

 

BIOS: https://www.intel.com/content/www/us/en/download/19699/30562/bios-update-tntglv57.html

 

 

Steps will be attached.

 

 

 

Regards,    

 

Deivid A. 

Intel Customer Support Technician 

 

BigJ
Novice
696 Views

is this Bios fixed the problem?  i thought i was using the latest version of BIOs, just updated the latest one you replied me and test on the RAID.  Will get back with you in this post see if the problem getting fixed.  thank you very much

DeividA_Intel
Moderator
623 Views

Hello BigJ, 



Thanks for the information provided, 



I can see that you were able to update the BIOS, please let me know if the issue persists with the latest version, I will be waiting for the results.





Regards,   


Deivid A. 

Intel Customer Support Technician 


BigJ
Novice
578 Views

after a couple of days test, i think the problem is solved.  thank you for your help.

BigJ
Novice
229 Views

I believe this post need to re-open again!!  After I upgrade the BIOS to the latest TNTGLV57.0062.EBU.exe version, the RAID gone, i format both of the disk to make them resume, after that, the disks cannot be found in Intel management software.  why is this happening again?!

 

i didn't install any other software but the BIOS.

BigJ
Novice
224 Views

just found the solution, i formatted 2 disks 1 by 1 (means lost everything), then because of the settings in BIOS reset, so I need to set it again, the VMD and map, etc etc.

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