NUC11TNKi7 Graphic Issue

[calzon65]

I have successfully used NUC 8th and 10th generation systems for a few years and love them.  I recently purchase a NUC 11TNKi7 and am happy with the increased performance.

I use this particular NUC to run a game Everquest where I leave game characters logged into the game continuously for many days at a time.  I have never had a problem with this method on my older NUC systems, but with my new NUC 11, if I turn the power off on my monitor or if I allow Windows to sleep my monitor (I do not sleep the computer), the game will eventually crash.  My monitor is connected via HDMI and is the same monitor & HDMI cable I used on my older NUC 10.

My solution has been to leave the monitor running 24-hours and never allow it to sleep.  My guess is that the video drivers on the new NUC 11s are not yet mature, but I am not certain.  Attached is my SSU if that is helpful.

I realize the information I provided is vague, but after a few weeks, this is all I have learned.  Unfortunately I don't have any specific Windows error message to report.  I am looking for any suggestions.

[LeonWaksman]

The SSU is missing?

Leon

[calzon65]

Terribly sorry Leon, please check again on original (edited) post.

[calzon65]

Has anyone ever seen or know of any issues for the new NUC 11 where turning the monitor power off (manually or through Windows monitor power off feature) causes any problems with any programs?

[Alberto_R_Intel]

calzon65, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the problem with the monitor persists and if you need further assistance on this matter?

Regards,
Albert R.

Intel Customer Support Technician

[calzon65]

Thank you Albert.

Yes, unfortunately the problem still persists.  If I move the monitor (connected via HDMI) to an older NUC, there is no problem.  I also don't have this problem on other Intel based systems (a Dell laptop and a Asus motherboard system running an older Intel CPU).  This problem only persists on my new NUC 11TNKi7.

I continue to think it's a video driver issue, but I have nothing more than a hunch.  I have a ticket 05081550 open, but no solution yet.  I have also provided details of my configuration as well as an SSU file, but still no resolution.  Of course, all drivers/BIOS are current per the Intel Driver Support Assistant.

If I leave the monitor running, the game works correctly, but turn the monitor off, and all the game windows go black and I have to reboot the computer.  I have never come across a problem like this and am completely stumped.

[Alberto_R_Intel]

calzon65, You are very welcome, thank you very much for providing that information.

In this case then, please keep checking ticket number 05081550, all the updates and a possible solution will be provided in there, the case is currently under revision, they will further assist you there.

Regards,
Albert R.

Intel Customer Support Technician