NUC11TNKi7 won't boot. Memory issue?

[Romario]

Hi.

I have recently purchased a NUC11TNKi7 and a pair of Vengeance® Series 64GB (2 x 32GB) DDR4 SODIMM 3200MHz CL22 1.2V (CMSX64GX4M2A3200C22).

After adding the RAM into the slots the system would not boot at all. There is a 1-second blink for 3 times and based on Intel troubleshooting guide that shows a memory issue.

I have not checked the Intel compatibility before purchasing the RAM (my bad!) but either way, the compatibility page was not updated for almost one year as of now, so pretty much outdated, I am sure there are many other compatible modules not listed there.

Based on the RAM specifications and the NUC requirements, there should be no issues with the RAM but it looks like it is... I have tried to switch the memory cards, use only one, etc. Nothing worked (I have not tried with another RAM yet)

Any ideas why that may not work? What can be done about it? If the seller will not accept to replace the RAM with a different one, I will lose quite some money on this...

Thanks.

[DeividA_Intel]

Hello Romario,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Pro Kit NUC11TNKi7.  

In order to better assist you, please try the following:  

1. Are you able to test the current RAM with a different NUC or desktop computer?

2. Just to confirm, when you mentioned that tried with only a stick of RAM, did you try wapping it between the upper and lower memory slots?

3. Are you able to test a different RAM on your NUC?

4. Can you access the BIOS?

5. Have you confirmed the correct voltage memory at the BIOS (if you are able to access it)?

• https://www.intel.com/content/www/us/en/support/articles/000057979/intel-nuc.html

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Romario]

Hi Deivid

Thanks for the fast reply.

1. Unfortunately, I do not have another NUC ti test

2. Yes, I did try with one stick only, each stick in each slot at a time, both sticks at the same time, swapped.. all possible combinations

3.  I do not have another compatible RAM laying around but I can try to get some

4. No. With the current RAM it does nothing except the blink of the power button

5. No, since  I can not access it. However, the technical specifications from the Corsair site say it is 1.2V.

[AlanC1]

Removed by author

[DeividA_Intel]

Hello Romario, 

Thanks for your response. Based on the fact that the NUC does not boot at all and that you do not have any other RAM to test, I recommend you to check with us directly to review any further steps or the warranty options for your unit.

You can use the link based on your location:

• US, Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 
• Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 
• Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 
• Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Romario]

Hi Deivid

Actually, I got this solved! The store where I bought the NUC and RAM from agreed to exchange the Corsair with a pair of Crucial (though I had to pay something extra) and that worked out of the box. It is still weird that the Corsair did not work although the official characteristics are in line with NUC requirements.

[DeividA_Intel]

Hello Romario, 

Thanks for your response. I am glad to know that you were able to use a new RAM. There is a possibility that the Corsair RAM may have been defective.

I will proceed to close this thread, however, you can open a new thread in case you encounter any other issues.

Regards,  

Deivid A.  

Intel Customer Support Technician