Intel® NUCs
Support for Intel® NUC products

NUC11TNKv7

dimasonline
Beginner
389 Views

Big problem gentlemen !!! Can not start my PC. How to reset NUC 11 (UEFI/BIOS) using RESET JUMPER ? Step by step please

0 Kudos
5 Replies
n_scott_pearson
Super User Retired Employee
363 Views

Explain better the situation you are in (what it is and isn't doing) and what you mean by 'reset'. There is no 'reset jumper', per se. There is a jumper for BIOS Recovery (etc.), that's it.

...S

dimasonline
Beginner
348 Views

You are correct, JUMPER BIOS recovery ! I can not start BIOS menu. Looks like NUC try to find something in all connected devices via USB and in SSD disk drive (very hot) and restart ourselves again and again, cyclicality is confirmed by LED (off->on->flashing->off...)

n_scott_pearson
Super User Retired Employee
322 Views

It may be having problems with your USB flash disk. On a Windows-based PC, Use the Windows Format dialog to reformat this disk, using the FAT32 file system, with the Quick Format option disabled. Note the following:

  • Do not do this on a Linux- or MacOS-based PC. These environments simply cannot do the reformatting that we need.
  • If the FAT32 option is not available, get a smaller flash disk; it *must* be FAT32.
  • It is most important that the Quick Format option be disabled. We need the sector formatting to be re-written (it can be screwed up by the Linux-based bulk formatting machines used by the flash disk manufacturers).
  • Sorry for how long this reformatting can take with USB 2.0-based flash drives. At least you only need to do it once.    ;^)

Hope this helps,

...S

Hans_Bausewein
New Contributor I
298 Views

Scott: it can be screwed up by the Linux-based bulk formatting machines used by the flash disk manufacturers

So even a newly bought USB stick has to be formatted on a Windows machine ?

Hans

n_scott_pearson
Super User Retired Employee
283 Views
That's unclear. The compatibility issue in the BIOS Recovery subsystem was discovered a number of years ago during NUC validation. At the time, there was something about the FAT32 implementation on new USB flash drives that was throwing off the engine. It was discovered only anecdotally that the reformatting fixed whatever was causing this incompatibility. It was also found that similar reformatting operations on Linux and macOS was not as successful. Note that it is the reformatting at the sector level that seems to make the difference, not (just) the replacement of the FAT32 file system.
Out of necessity, we have been recommending this reformatting ever since. We also know that the larger drives that can no longer use FAT32 can be problematic as well (hence my recommendation to stick with smaller flash drives).
Why I say unclear is because I do not know if this issue exists in the new Aptio5 BIOS Core that is being used on the 10th and 11th gen NUCs (I certainly haven't done any exhaustive testing).
...S
Reply