NUC12DCMi9 if using a Razer Core egpu to output video, NUC crashes

[Danrdz10103]

The Razer Core is listed as intel validated. i placed an Arc A750 on the Razer Core X and an Arc A770 on the NUC. connected through thunderbolt. Yet, if I keep the display output (display cable) attached to teh NUC everything works, but if I try to connect the display cable to the Razer Core (to the A750) Windows 11 BSODs. 

to what extend is the Razer Core validated? as a compute unit or to output display signal too?

[Steven_Intel]

Hello Danrdz10103,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® NUC12DCMi9, I will be glad to assist you.

The device is validated for all its functions, and it should work properly, however, we can definitely work to see what is going on.

Please provide the information and perform the steps:

• What is the BSOD error message?
• Make sure you have the latest Thunderbolt driver 1.41.1193.0 (https://www.intel.com/content/www/us/en/download/19402/thunderbolt-3-and-4-dch-driver-for-windows-10...)
• Check you have the latest BIOS 0055 installed (https://www.intel.com/content/www/us/en/download/721828/bios-update-edadl579.html).
• Verify Windows is updated to the latest version.
• If possible, try different cables.
• Set the BIOS on default:

1. Press F2 during boot to enter BIOS Setup.
2. Press F9 to load default settings.
3. Press F10 to save and exit BIOS.

• In Windows Power & Sleep Settings, turn off PCI Link Power Management:

1. Go to Control Panel > Hardware and Sound > Power Options.
2. Select Change Plan Settings.
3. Select Change Advanced Power Settings.
4. Go to PCI Express > Link State Power Management.
5. Set On Battery and Plugged In to Off.
6. Click OK.

• If available, test the eGPU with a different PC.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Danrdz10103]

Many thanks. please give me a few more days. it has been busy days. many thanks for checking with me.

Daniel

[Steven_Intel]

Thank you for your response.

Please let us know as soon as you have an update.

Best regards,

Steven G.

Intel Customer Support Technician.

[Danrdz10103]

Thanks again Steven. I should be able to try tomorrow Friday. One question to avoid back-and-forth, is the Nuc 12 extreme supposed to work with the Razer Core X even if both the NUC and the Core X have a GPU? or the Core X would work ONLY if it is the only dedicated GPU?

if two GPUS allowed (in my case Intel A770 inside the Nuc and A750 in the Core X), does it matter where I plug the only external monitor? (that is on the A770 or the A750?

[Steven_Intel]

Thank you for your response.

Since the Razor Core X it is validated, it should work properly with this NUC model. Just to be sure, I will make sure about that. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello Danrdz10103,

Many thanks for your patience on this matter.

I have confirmed the enclosure should work fine with that GPU should work just fine, but there have been some issue reported with the Razor Core X + RX 5700 XT, as you can see on article (https://www.intel.com/content/www/us/en/support/articles/000056230/intel-nuc.html). In this case, please let me know if the troubleshooting steps I provided worked.

If the issue persists, provide the BSOD or error you receive in order for us to investigate further.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.