NUC12SNK Screen Flickering

[masterdragon]

Hello, I have a serious problem while playing game with some display requirement, the screen flickers at certain point, and in certain areas black patches are shown on the screen. This does not seems to be a problem on the graphics processing power as i do not notice framerate drop.
 
I have tried to reinstall the graphics driver from Intel website, and tried to reduce resolution, the problem persists. I also have tried to play the game in both HDR mode or HDR mode off, the problem still persists.
 
Is there anyone experiences same issue?

[AlHill]

Try a better quality cable.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[masterdragon]

Hello AlHill,

i have tried a few cables today, and even tried to connect to various ports of the TV. problem still here. i tried to upload a video here.

[Jean_Intel]

Hello masterdragon,

If I may join in the conversation, I would thank you for your response; and confirm some information, to have a better understanding of your issue:

• Did the issue start after a Windows or driver update?
• Have you tried using another monitor?
• Is this the only application affected?
• What is the name of the affected applications?

Perform a clean installation of the graphics driver. Sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected. Remember that there is a tested and validated driver to work with your device; in this case, the latest version is 31.0.101.3490.

If the issue persists, could you check if the flickering issue happens inside the BIOS configuration screen? It will help us isolate if the problem occurs when the Operating System is running.

Best regards, 

Jean O.  

Intel Customer Support Technician

[masterdragon]

Dear Jean, thank you so much for taking time and reply!

I just would like to let you know that I found the possible reason for the problem. After reinstalling the game and the graphic driver problem still happen, but then I tried and realized this is the only game that has such issue, other games afre fine. So I tried to fiddle with some graphic settings of the game, until i went into the shadow quality section.

It seems to be the problem of the game working on shadows. For fast performance I did try to set the shadows to low quality and this seems to be the reason for such a problem. By the moment I set the shadows back to a higher resolution, the flickeringi immediately went away. As i am no expert in this i don't know the reason but the actual option in the game describes as "Shadow Resolution" and i moved the setting away from 1028px to higher settings. I have attached a photo of the section in the game setting. Any higher settings does not have the same problem.

I have tried to change other settings too, but this definitely is the one that causing the black squares on the screen. there is still periodic full screen flickers, but that is already a huge improvement. Thank you so much for all the help!

[masterdragon]

Hello Jean,

Thank you so much for the reply!!

The game I am having problem to run with is Final Fantasy 14.

I have tried 2 more games today, and both of them seems to be fine working on the PC. It seems to be the problem of the game. Is there any possible reasons? If not I will try to contact the game support as well and check on this.

Again thank you so much for this, and it is a good news that at least is it not the problem of hardware!

[Jean_Intel]

Hello masterdragon

Thanks for your response.

To see if I have understood it correctly, does it mean that once you change the shadow quality section the issue is less frequent?

• Are the black patches still present?
• Provide me with an Intel System Support Utility (Intel SSU). this will provide us with information about your system, and may help us a more efficient troubleshooting path for your issue:
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello masterdragon,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello masterdragon,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.