NUC12SNKi72 Screen Flickering

spartan15 · ‎03-04-2023

Dear all,

I bought this Intel NUC a couple of months ago. After a few weeks of usage, the screen started to flicker. I noted this happens randomly every time I use the browser (Edge). Also, when I put the browser in full screen, my monitor (an LG Ultrawide WQHD) turns off/turns on and displays the message "Out of band".

Initially, I thought it was an HDMI problem, so I switched to DisplayPort. Nothing changed.

After several attempts with the monitor and Windows 11 settings, I set the monitor frequency to 50Hz (60Hz before), and this issue happens less.

I am reporting this to understand what's happening with my computer and if someone else is in the same situation.

Thank you.

Jean_Intel · ‎03-06-2023

Hello kriszellem_25,

Thank you for posting on the Intel️® communities. We understand that you are having flickering issues on your Intel NUC12SNKi72.

In order to have a better understanding of your issue, please provide me with the following:

Is this issue only present on the Edge Browser?
Was there any Software update before the issue started?
Is the issue present if you use another monitor?
Could you record a video showing the error?
Create a report using the Intel System Support Utility (Intel SSU):
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-09-2023

Hello kriszellem_25,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

spartan15 · ‎03-11-2023

Hello,

1) Mostly yes, but it also happens randomly. However, as I already said, this issue almost disappeared after changing the screen frequency from 60Hz to 50Hz.

2) Unfortunately, I don't remember;

3) I don't have another monitor;

4) I can't attach videos to this post because of this error: The attachment's video1.mov content type (video/quicktime) does not match its file extension and has been removed.

5) Attached.

I appreciate your help.

Best regards,

Samuele

Jean_Intel · ‎03-13-2023

Hello spartan15

Thanks for the information provided.

We understand that you are unable to share the video you recorded.

Regarding this issue, please perform a clean driver installation, installing driver 31.0.101.3959 one more time. Sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

Also, your system has two graphics units (Intel Arc A770M Graphics and Intel Iris Xe Graphics ), could you try disabling one of them at a time for testing purposes? Let us know whether or not the issue persists.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-16-2023

Hello spartan15,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-20-2023

Hello spartan15,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.