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NUC5CPYH very slow even for basic web pages

ACox1
Beginner
2,169 Views

Hi there,

We bought a NUC5CPYH thinking it would be useful for basic web surfing and simple word processing but it struggles opening even simple web pages. Surely there must be something wrong, the kids crappy teclast atom powered tablet runs at 1440p on windows 10 and works just fine.

the NUC has 4gb ram and a 120gb ssd.

After using the intel update utility it suggested rolling back the graphics driver, the update for the chipset drivers keeps failing (currently on 38) and so does the wireless driver.

After updating the bios to 061 (using the intel update utility) windows now says it is an 'unsupported legacy bios'......

 

Can you help?
0 Kudos
9 Replies
idata
Community Manager
583 Views

Hello ozapeman:

 

 

Just to let you know, the Intel® Driver Update Utility sometimes is not that accurate in finding newer drivers or updates, that is why we recommend to install the drivers manually to make sure you have the latest ones installed.

 

 

On the following link, you will find all the drivers for your Intel® NUC5CPYH, please try to install the chipset driver from there:

 

 

https://downloadcenter.intel.com/product/85254/Intel-NUC-Kit-NUC5CPYH https://downloadcenter.intel.com/product/85254/Intel-NUC-Kit-NUC5CPYH

 

 

Chipset driver:

 

 

https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC?product=... https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC?product=...

 

 

Also, in regard to the problem with the BIOS, we can try a BIOS update using the F7 method.

 

 

Instructions to do the BIOS update with F7 method:

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html

 

 

And this is the .BIO file needed, version 0061 latest:

 

 

https://downloadcenter.intel.com/product/85254/Intel-NUC-Kit-NUC5CPYH https://downloadcenter.intel.com/product/85254/Intel-NUC-Kit-NUC5CPYH

 

 

If the problem remains after trying the steps above, then the problem could be related to the SSD.

 

 

Do you have the option to use the NUC with a different SSD?

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

ACox1
Beginner
583 Views

Thanks for your reply,

I have reinstalled windows 10 on a 360gb hd as well as the ssd and it is the same,

it struggles opening web pages, takes ages to do any simple action

I have tried two completely clean installs of windows.....

all the drivers are up to date and the bios is on 61

idata
Community Manager
583 Views

Hello ozapeman:

You are welcome.

Thank you very much for providing that information.

If you check the memory RAM stick itself, do you see a part number in there?

This is just for us to be able to verify the specifications of it to confirm if it is fully compatible with the NUC.

Also, do you have the option to use the NUC with a different SSD?

On the following link you will find the chipset driver for the NUC, not sure if this is the one you already tried:

https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC

And here is the link for the graphics driver:

https://downloadcenter.intel.com/download/25645/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/25645/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

Please let me know the results of trying those drivers.

Any questions, please let me know.

Regards

Alberto

ACox1
Beginner
583 Views

Hi There

the ram is crucial CT51264BF160BJ M8FP

the ssd is GSKILL FM-25S2S-120GBP2 - I dont have another spare SSD to try it with..... it was the same though with the conventional hdd?

ACox1
Beginner
583 Views

drivers are now all installed correctly, still the same,

took 12 seconds to open the microsoft browser

idata
Community Manager
583 Views

Hello ozapeman:

 

 

Thank you very much for letting us know those details.

 

 

The memory RAM is fully compatible, as you can confirm on the following link:

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000006071.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000006071.html

 

 

Since the option to test it with a different SSD is not available, then the next thing will be to replace the NUC, since basically you tried all the troubleshoot steps that we recommend, including to re-install Windows.

 

 

There are different options to replace the NUC, the fastest way will be by getting in contact with Intel directly through chat, email, phone or online support, you just need to select NUC on product type and you will get those options:

 

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @12 http://www.intel.com/content/www/us/en/support/contact-support.html# @12

 

 

Or we can replace it through this forum support, please let me know if you are interested in that option.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

ACox1
Beginner
583 Views

Hi Alberto,

I am based in Australia, I am happy to do it through this forum support (I tried the chat but everyone is offline, it might be a problem with time difference?)

idata
Community Manager
583 Views

Hello ozapeman:

 

 

Thank you very much for letting us know those details.

 

 

I sent you a private message, please verify your inbox.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

pietronet
Beginner
338 Views

Hello,

 

I have the exact same issue.

I got this NUC5CPYH from my parents in law as it was "broken".

Basically the SSD was dead.

One brand new SSD, 8Gb of ram and a fresh install of Win 10 Pro later... opening a webpage takes more than 10 seconds.

For sure I did not expect it to be as fast as my I7... but for basic surf this is not good at all in terms of experience.

CPU is maxed out 100% all the time when browsing... the only time it is not is when on the desktop doing... nothing...

 

Thank you for your help

 

Pierre

 

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