Intel® NUCs
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NUC5PPYH SD card problem

PNovo1
New Contributor I
6,374 Views

Having set NUC5PPYH today... Everything went smooth (including monitor works fine via noname HDMI-to-DVI cable bought at about $2.5 at Aliexpress) but the SD-card slot. It's stated in Device Manager (Win 10 Pro) as working normally. Also, I've tested the SD card thru external USB Kingston card reader on another NUC (5i3RYH) I have at hands, it' clearly seen, readable and writable. But, when inserted in 5PPYH' card slot it's not seen in Windows Explorer at all Can anybody give an advise on how to solve this problem?

37 Replies
PNovo1
New Contributor I
1,337 Views

Just looked more thoroughly at the info supplied for the card slot in its "Properties" in device manager. Under "events", there is "device not started". I removed the card slot from the system, then rebooted to re-install driver but it has no effect

PNovo1
New Contributor I
1,337 Views

Tried to keep experimentizing on the sd card slot behavior... By changing some parameters in (Windows 10 Pro) System>Storage, I got the situation when the card inserted in slot is visible. But it goes for a very short time, then card slot disappears from Windows Explorer. Then it (by hard-to-understand reasons) "appears" again, and so on... Finally, I got BSOD with "driver unloaded without cancelling pending operations (Sdstor.sys)" message...

...here, in Russia, we have now long holidays till January, 11. And I do highly appreciate that people at Intel were so polite to provide me possibility to spend enough time trying to solve this small problem with f*****g SD card slot instead of getting serious alcohol intoxication

IUman
Honored Contributor II
1,337 Views

Hello rockit,

Thank you for joining the Intel communities.

What version of Windows are you using?

Please be aware that the SD card reader is not supported in Microsoft* Windows* 7

You can see it at:

http://downloadmirror.intel.com/24956/eng/NUC5CPYB_NUC5PPYB_TechProdSpec06.pdf http://downloadmirror.intel.com/24956/eng/NUC5CPYB_NUC5PPYB_TechProdSpec06.pdf

Page 43

Regards,

Ivan

PNovo1
New Contributor I
1,337 Views

Hi, Ivan

Thank you for the reply. I use Windows 10 Pro. In fact, the SD slot on my NUC behaves in a very strange way: it may be recognized if SD card is put in the slot before NUC itself is powered on. But, if I try to perform any operation with the card (i.e. copying files to it), it terminates within half of minute or so and the card slot itself disappears from Windows Explorer. And I can see very uncommon (for me) information on the device in Device Manager. First, it's stated that the device called "Intel SD Host Controller" works normally. On the other hand, I see the message that device was not started in its properties, under "Events" tab

P.S. Please take into account that I have Russian version of Windows, so the translation of Windows messages may be not quite correct...

idata
Community Manager
1,337 Views

Hello Ivan.

What is the difference between the NUC5PPYH and NUC5PPYB?

The link you posted is the tech specs for the latter and this thread is referring to the NUC5PPYH.

Thanks.

PNovo1
New Contributor I
1,337 Views

Although I'm not Ivan... NUC5PPYB is motherboard only, NUC5PPYH is a complete product, mini PC without RAM module and internal SATA disk that a customer needs to buy to complete the system

idata
Community Manager
1,337 Views

Thanks for the info rockit

IUman
Honored Contributor II
1,337 Views

What rockit said is correct the NUC5PPYB is the motherboard and NUC5PPYH is the complete kit.

rockit do you have the latest BIOS version? If not, you can try with a BIOS update, please download the latest version at the following link:

https://downloadcenter.intel.com/download/25674/BIOS-Update-PYBSWCEL-86A- Download BIOS Update [PYBSWCEL.86A]

Please follow the steps for BIOS Update Instructions for Intel® NUC here:

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html F7 BIOS Update Instructions for Intel® NUC

PNovo1
New Contributor I
1,337 Views

No, I have version 044 installed. Thanks for the suggestion, Ivan, I'll give a try on weekend and report here about results

IUman
Honored Contributor II
1,337 Views

Thanks I will appreciate if you can let me know

VTabr
Novice
1,337 Views

I'm also having the exact same problem with the same model. SD card just wont show up. Sometimes Windows makes the detected hardware sound and then a second time as if it's losing connection. Doesn't show up as a drive in between. One of the SD Card items in Device Manager shows and exclamation mark, remove that, reboot, still doesn't work. This SD card slot is imperative for me so please look into this!

Using the bundled Windows 10 Home. Running BIOS 48 already.

PNovo1
New Contributor I
1,337 Views

Thank you for information. This means that there is no sense for me to upgrade BIOS to 048 version...

VTabr
Novice
1,337 Views

Any news on this? I got my SD card to show up last night be leaving it in (undetected) and then rebooting the NUC. However when trying to write to it, it would fail after 10 minutes. I can use the exact same SD card in a USB card reader in the the same NUC and it reads fine.

If it's a driver issue, please tell us what drivers we need to install. If it's a hardware fault (which strangely me and @rockit are both experiencing) then we need to be sure as I really don't want to have to return a whole PC that is used daily because the SD card readers on these NUCs are problematic.

Thanks

PNovo1
New Contributor I
1,337 Views

As to the situation you described, I used to have the same one: when NUC was started with the card inserted in the slot the drive was recognized by OS and showed up in Explorer. But when I tried and copy some files to the card the operation was aborted short after its beginning and drive disappeared from Explorer

IUman
Honored Contributor II
1,337 Views

I was testing a couple of SD cards with this unit and I did not have any problems with a Lexar 300x 16GB card like the one shown at the following link:

http://www.amazon.com/Lexar-High-Performance-MicroSDHC-packaging-LSDMI16GBBNL300A/dp/B00IF4OE78 http://www.amazon.com/Lexar-High-Performance-MicroSDHC-packaging-LSDMI16GBBNL300A/dp/B00IF4OE78

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Please make sure you have the SD card enabled in the BIOS, under advance in devices and peripherals under onboard devices make sure it is set as read/write.

VTabr
Novice
1,337 Views

I've tried a number of SD Cards, one of which is a brand new Sandisk UHS-I card. All have the same problem. With respect, it's not a problem with it being enabled in the BIOS as we've described the SD card intermittently showing up in Windows.

Someone else who appeared to be suffering from a very similar problem - SD card doesn't always show up and sometimes removes itself:

IUman
Honored Contributor II
1,337 Views

Thank you for that information slikvik, I will escalate this case for further investigation, we appreciate your feedback with this issue. Once I get an answer, it will be posted here, hopefully a new BIOS version will be release.

Best regards,

Ivan

VTabr
Novice
1,337 Views

I decided to revisit this issue and I still have the problem. I'm thoroughly disappointed that this has not been resolved! I bought this model (NUC5PGYH) which only has a 32GB SSD drive built in on the proviso that I could expand the storage using an SD card. I've now had to temporarily install a hard drive in the unit which I didn't want to have to do.

This is a BIOS/Driver problem, is happening to other people (pretty sure it's not a fault with my hardware) and needs fixing.

To re-iterate:

I can plug a variaty of SD cards into the machine, the machine will make the detecting new hardware Windows sound, but the drive will not show up anywhere. Unplugging the SD card also plays the sound effect so Windows clearly knows that something is being inserted/ejected.

In device manager I get the screenshot shown below.

Sometimes, after enough inserts or reboots, the D drive WILL show but is completely unresponsive when you try to access it and even hands File Explorer!

I don't know why it shows two with one failed but nevertheless, please test this system more thoroughly and get this fixed otherwise I'll be asking for a refund. The fact that this model NUC is pre-build with your SSD drive, your hardware, your WIndows 10 pre-installed and your drivers means there's even less chance of it being user error.

IUman
Honored Contributor II
1,337 Views

Just checking- have you tried the latest BIOS version?

https://downloadcenter.intel.com/download/25674/BIOS-Update-PYBSWCEL-86A- Download BIOS Update [PYBSWCEL.86A]

VTabr
Novice
896 Views

Yes I'm on 48. I've also installed the latest chipset drivers from the Intel Driver Update tool. Windows 10 is up-to-date.

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