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danydaacosta
Beginner
49 Views

NUC5i3RYH Very strange behaviour : no ports responding

My Nuc suddenly stop working properly after a power cut. When I click the button to turn it on, the light is solid blue, hdd led is on for about 50 seconds then turns off. I can hear the fans turning. No ports are responding : USBs, displayport, ethernet, mini-jack. I tried removing the hdd, ssd, ram because I wanted to make it go into the bios : no chance. It stays in that weird state where I can do nothing except plug out the power cable in order to turn it off. Even holding the power button to make it stop doesn't work. I can see that when the power cable is plugged, the green led is lit on the motherboard, so it doesn't seem like a power brick problem. Also, the fans are blowing very hard. I believe they are in their max speed.

Any help or same experience out there? Thanks in advance

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Alberto_R_Intel1
Employee
8 Views

danydaacosta, Thank you for posting in the Intel® Communities Support.


Just to let you know, theIntel® NUC Kit NUC5i3RYH is under status of: End Of Interactive Support / Discontinued as you can see in the following link:

https://ark.intel.com/content/www/ru/ru/ark/products/83257/intel-nuc-kit-nuc5i3ryh.html


So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en


Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html


Regards,

Albert R.


Intel Customer Support Technician