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NUC5i3RYH Very strange behaviour : no ports responding

danydaacosta
Beginner
206 Views

My Nuc suddenly stop working properly after a power cut. When I click the button to turn it on, the light is solid blue, hdd led is on for about 50 seconds then turns off. I can hear the fans turning. No ports are responding : USBs, displayport, ethernet, mini-jack. I tried removing the hdd, ssd, ram because I wanted to make it go into the bios : no chance. It stays in that weird state where I can do nothing except plug out the power cable in order to turn it off. Even holding the power button to make it stop doesn't work. I can see that when the power cable is plugged, the green led is lit on the motherboard, so it doesn't seem like a power brick problem. Also, the fans are blowing very hard. I believe they are in their max speed.

Any help or same experience out there? Thanks in advance

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4 Replies
Alberto_Sykes
Employee
165 Views

danydaacosta, Thank you for posting in the Intel® Communities Support.


Just to let you know, theIntel® NUC Kit NUC5i3RYH is under status of: End Of Interactive Support / Discontinued as you can see in the following link:

https://ark.intel.com/content/www/ru/ru/ark/products/83257/intel-nuc-kit-nuc5i3ryh.html


So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en


Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html


Regards,

Albert R.


Intel Customer Support Technician


danydaacosta
Beginner
154 Views

Thank you for your response. I wanted to try the Discontinued Products forum but I can't figure out how to post a message in the forum. The blue button isn't there. Any help?

Alberto_Sykes
Employee
147 Views

danydaacosta, You are very welcome, thank you very much for your response.


I will double-check on your inquiry, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
125 Views

Hello danydaacosta, I just received an update on this matter.


Please visit the following site and post your inquiry in there for further assistance on this topic:

https://community.intel.com/t5/Intel-Desktop-Boards/bd-p/desktop-boards


Regards,

Albert R.


Intel Customer Support Technician



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