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BWill16
Novice
1,266 Views

NUC5i3RYH showing no SATA installed

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I have a handful of NUC5i3RYH units operating in a closed environment on a closed network, all running Windows 10. One of the units is not showing an installed SATA port for UEFI boot in the BIOS, and the unit keeps trying to run Legacy network boot. All other units are functioning normally except this one. The hardware setup is identical across the environment. I've tried swapping SSDs that I know to be functioning with no result. The BIOS is current and consistent across the environment. Am I missing something? I can't think of any other explanation beyond the sled not being installed correctly/a SATA cable being loose in the box.

Here's the catch: I can't open the box that the NUC is in. Any troubleshooting has to be done through the BIOS. No USB boot, no CD/DVD boot. Do I have any other options beyond returning the unit to the manufacturer?

Thank yall for your time!

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1 Solution
BWill16
Novice
199 Views

Manufacturer advises that the only possible problem could be the HD carrier. Unit has to be sent back to manufacturer for repair.

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3 Replies
BWill16
Novice
200 Views

Manufacturer advises that the only possible problem could be the HD carrier. Unit has to be sent back to manufacturer for repair.

View solution in original post

n_scott_pearson
Super User Retired Employee
199 Views

Have you tried using a separate set of cable to connect the drive (i.e. rather than the cables provided with the drive bay)?

BWill16
Novice
199 Views

That was what I first wanted to try, but I do not have physical access to the hardware in the machine, so I can't verify if it's something as simple as a SATA cable being loose on a connection.

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