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NUC5i5MYBE cannot enter MEBX after provisioning

TSeel
Beginner
1,508 Views

I have a NUC5i5MYBE, which after provisioning using WS-Management, I can no longer enter the MEBX.

When I type ctrl-p during bios boot the screen just freezes with the Intel NUC logo showing:

Everything else about AMT seems to still be functional; I can still access the webui, and query the AMT bios via WS-Management.

For the most part I want to enter the MEBX so that I can perform a "Full Unprovision" which I can also achieve in a less subtle way (ie by shorting the bios reset jumper), but that is besides the point.

Has anybody else seen this problem? Is there a known workaround?

0 Kudos
9 Replies
Allan_J_Intel1
Employee
416 Views

The factory default MEBx password is admin, which you will need to change the first time you log in.

 

I would recommend checking with our vPro community for more information:

 

 

Allan.

 

TSeel
Beginner
416 Views

Thanks Allan, but as I said I can't enter the MEBx in order to type any password.....

AMT is provisioned (including change of password), and working fine remotely.

However,

I can't enter the MEBx. When I try (using CTRL-P) the NUC crashes. Locks up. Freezes. It becomes and ex-NUC (if you will).

Note, (and this is important) this problem appears specific to the NUC5i5MY I have in test. I have many other AMT VPro machines (Dell's etc). which don't do this.

This is an entirely repeatable problem; if I clear the bios completely (using the jumper on the motherboard), I regain access to MBEx (until I once again provision AMT).

LBonn3
Beginner
416 Views

I understand your problem... facing the same issue. Did you solve it?

Regards, Lars.

LBonn3
Beginner
416 Views

Even tried to flash latest BIOS (https://downloadcenter.intel.com/downloads/eula/24934/BIOS-Update-MYBDWi5v-86A-?httpDown=http://down... MYBDWI5V.86A.0024.BI.ZIP) and load setup defaults. Still freeze when pressing CTRL-P at boot time

)-:

Regards, Lars.

JSehl1
Beginner
416 Views

I'm having the same issue. Any help?

LBonn3
Beginner
416 Views

No help whatsoever. Not from the forum (at least not a usefull one) and not from the supplier nor from Intel.

I have opened a ticket at Intel support, and they write that their response time i one business day. This business day has passed now with on response, so I have a problem. I bought this system for a kiosk setup project with a tight schedule that I am working on. I bought the NUC solely because of this function, and I am afraid that just RMA'ing to the same box will leave me with the same issue again. Planning on returning the box and finding another solution.

Regards, Lars.

LBonn3
Beginner
416 Views

Got a call from Intell. They are trying to replicate the problem.

BTW - my box is a nuc5i5myhe.

Regards, Lars.

LBonn4
Beginner
416 Views

I have now RMA'ed the box, and as I expected, the new box does exactly the same.

I have noticed though that if you repeatedly and fast press CTRL-P right after the poser is on, it is sometimes possible to enter MBEX

)-: ???

Kevin_M_Intel
Employee
416 Views

We are really sorry for this issue. I need you to provide me with the following information:

-System information Report

-Step by Step of what have you tried so far.

It is important to say that you must have all drivers installed and up to date before running the report.

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