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Spartannl
Novice
200 Views

NUC5i7RYB: SM Bus controller driver missing: install Intel chipset driver: platform is not supported

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I have a NUC5i7RYB, running on Windows 10 professional (build 19042.746).

I performed a fresh installation of the OS last weekend successfully. At least... yesterday I discovered that Device manager reports that the SM Bus controller driver is missing:

MAlin_0-1611739203052.png

"The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device. To find a driver for this device, click Update Driver."

So I ran the Intel Driver and Support assistant: 

"Your Intel® drivers and software are up to date."

Uninstalling and (automatically) reinstalling (any) driver did not work either. Then I investigated further and Intel recommends the following:

"How to fix it
Download and run the Intel® Chipset Software Installation Utility so Windows* properly recognizes the SMBus controller."

After downloading, extracting and running it as administrator, I unfortunately receive the error: 

Error.png

Attached you'll also find an Intel system scan and log file.

Please help me to resolve this issue and many thanks in advance.

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Accepted Solutions
LeonWaksman
Super User
180 Views

Hi @Spartannl 

1. This is the Download Page where you may find all the drivers for your NUC.

2. Download and install the Chipset Device Software.

3. Download and install the Management Engine Driver.

4. Reboot your NUC.

Leon

 

 

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3 Replies
LeonWaksman
Super User
181 Views

Hi @Spartannl 

1. This is the Download Page where you may find all the drivers for your NUC.

2. Download and install the Chipset Device Software.

3. Download and install the Management Engine Driver.

4. Reboot your NUC.

Leon

 

 

View solution in original post

Spartannl
Novice
168 Views

Hi Leon, thanks, will do and report back!

(PS: I changed my display name in this forum to spartannl)

 

Spartannl
Novice
163 Views

After installing both exe files and a reboot, from device manager:

Spartannl_0-1611830239567.png

So the device is not listed any longer in Device manager, hence the issue has been resolved.

Many thanks Leon!