NUC5i7RYB: SM Bus controller driver missing: install Intel chipset driver: platform is not supported

[Spartannl]

I have a NUC5i7RYB, running on Windows 10 professional (build 19042.746).

I performed a fresh installation of the OS last weekend successfully. At least... yesterday I discovered that Device manager reports that the SM Bus controller driver is missing:

"The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device. To find a driver for this device, click Update Driver."

So I ran the Intel Driver and Support assistant: 

"Your Intel® drivers and software are up to date."

Uninstalling and (automatically) reinstalling (any) driver did not work either. Then I investigated further and Intel recommends the following:

"How to fix it
Download and run the Intel® Chipset Software Installation Utility so Windows* properly recognizes the SMBus controller."

After downloading, extracting and running it as administrator, I unfortunately receive the error: 

Attached you'll also find an Intel system scan and log file.

Please help me to resolve this issue and many thanks in advance.

[LeonWaksman · Accepted solution]

Hi @Spartannl 

1. This is the Download Page where you may find all the drivers for your NUC.

2. Download and install the Chipset Device Software.

3. Download and install the Management Engine Driver.

4. Reboot your NUC.

Leon

[Spartannl]

Hi Leon, thanks, will do and report back!

(PS: I changed my display name in this forum to spartannl)

[Spartannl]

After installing both exe files and a reboot, from device manager:

So the device is not listed any longer in Device manager, hence the issue has been resolved.

Many thanks Leon!

[taypot]

Hello,

I have this exact same problem and same messages but on a different laptop. Its second hand and is a dell inspriron 5558 running

Edition Windows 10 Pro
Version 22H2
Installed on ‎13/‎07/‎2022
OS build 19045.3393
Experience Windows Feature Experience Pack 1000.19044.1000.0

on a 

Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz 1.60 GHz

should I follow the instructions here for the NUC????

Gabriella

[n_scott_pearson]

Yes, you should - but you should use the Chipset Device Software and Intel Management Engine packages that are provided by the laptop manufacturer (in this case Dell). You should also install the Serial IO Driver package as well. The driver download page is here: https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5558-laptop/drivers.

Hope this helps,

...S

[taypot]

Hello Scott,

Thank you for such a quick response and on a weekend too. I followed your instructions. First I installed the Serial IO Driver package, then the Chipset Device Software. On checking the warning triangles had disappeared together with the SM bus controller so I presume its working properly now. I tried the Intel Management Engine but it warned that it was older than the one already installed so I cancelled the install as not sure what to do. the system looks good now. Thanks again. I can only give 1 kudo but you deserve more!

[n_scott_pearson]

You are welcome. BTW, having it tell you that a more-recent version is already installed is as good as it installing the version you are trying.

BTW, if you really, really want the version that your manufacturer is supplying, you can do so by, with internet access disabled throughout, uninstalling the existing version, rebooting and then installing the old version. Again, internet access must be disabled throughout, in order to prevent Windows Update from mucking up the process.

Hope this helps,

...S

[taypot]

Thanks again Scott, this board is lucky to have your help! That's worth knowing but  I wont do anything else just yet to the system. There's another little problem that needs sorting first. I may be back here again soon.

[taypot]

I have sorted out the little problem I mentioned just, it was a faulty usb lead, thats all, but in doing so I has to run the dell support again. Although there are no yellow triangles in support manager it is telling me.  

USB2.0-CRW	PCI	FAILURE
PCIeStatus	PCI Status	FAILURE
SM Bus Controller	SM Bus Controller	FAILURE
UsbStatus	USB Status	FAILURE

Things seem to be working ok now, I have my card reader, my bluetooth and usb slots working. It doesn't see the right model phone when its plugged in on network, thinks its a Sony model g3311 not a samsung j6 but that's ok, it charges it and reads it ok.

Do you think I need to do anything else to my system. 

Thanks

[n_scott_pearson]

For those errors, you will need to ask Dell what is generating them and why.

Other than that, is seems you are good to go.

...S