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idata
Community Manager
1,160 Views

NUC5i7RYB freezes streaming video with any browser

Hello,

With Mozilla dropping NPAPI support in the latest version I lost the last browser that would stream video without freezing.(netflix, france24.com/en youtube,...).

Right now my NUC is a very expensive brick.

I have to run for now the Extended supported Firefox Release to be able to stream anything, but this version is plagued by image stuttering and poor video quality.

As I mentioned in the title, with any browser - Edge, Chrome Mozilla- once I click on the icon to start streaming, the NUC unit freezes completely and the cpu fan starts running at full speed.

The only option I have left is to hold down the power button to stop it.

When I browse the os event log I do not see any meaningful critical message for hw or sw.

NUC is the worst platform the big Intel came up with.

With any other PC, laptop or tablet in the household I do not experience any of this issues.

If you could help me, here is the system info:

Note: all drivers are up-to-date

Intel System Identification Utility Reference Number: 0407 1718

Date Created: Monday, November 27, 2017 7:01:39 AM

ADVANCED

Collapse/Expand SYSTEM INFORMATION

Computer Manufacturer Intel Corporation

Computer Model NUC5i7RYB

Operating System (O/S) Microsoft Windows 10 (build 16299), 64-bit

Operating System Build (O/S) 16299

Operating System (version) 10.0.16299

O/S Language 0409

System RAM 8.0 GB

.NET Framework Version 4.6.2

CD or DVD Device

System Hard Drive Overview

System Total Storage Size: 1.0 TB

Physical Drive 0

Maker

Model HGST HTS721010A9E630

Bus Type SATA

Physical Drive 1

Maker

Model Samsung SSD 850 EVO M.2 120GB

Bus Type SATA

Solid State Drive Firmware Version EMT21B6Q

Local Disk D:\ 931.4 GB

Used space: 5.4 GB

Free Space: 926.0 GB

Local Disk C:\ 110.8 GB

Used space: 30.4 GB

Free Space: 80.5 GB

Memory Detail

Total Physical Memory 8.0 GB

Available Physical Memory 3.9 GB

Total Virtual Memory 2.0 GB

Internet Browser [101] Internet Explorer

Internet Browser Version [101] 11.64.16299.0

Internet Browser [102] Firefox

Internet Browser Version [102] 55.0.1

Collapse/Expand GRAPHICS INFORMATION

Graphics Product [1] Intel(R) Iris(TM) Graphics 6100

Graphics Driver Version 20.19.15.4624

3D Acceleration Yes

Hardware Transform & Lighting Support Yes

Video Memory 4.0 GB

Vertex Shader Support 5.0

Pixel Shader Support 5.0

Microsoft DirectX* Version 11.0

Current Graphics Resolution 1920x1080

Current Color Depth 32 Bits Per Pixel

Collapse/Expand MOTHERBOARD INFORMATION

Manufacturer not detected

Model NUC5i7RYB

AA Number H73774-101

BIOS Vendor Intel Corporation

BIOS Version Intel Corporation RYBDWi35.86A.0367.2017.0929.1059

BIOS Release Date

System Memory 8.0 GB

Sound Card Realtek High Definition Audio

Collapse/Expand PROCESSOR INFORMATION

Manufacturer Intel

Model Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

Intel Processor analysis tools Intel Processor analysis tools

CPU Speed 3.1 GHz

Link to Processor Specification Link to Processor Specification

CPU Revision

CPU Type 00

CPU Family 06

CPU Model 3D

CPU Stepping 4

Collapse/Expand WIRED NETWORKING INFORMATION

Wired Networking Product Intel(R) Ethernet Connection (3) I218-V

Driver Version 12.15.25.6

Hardware IDs PCI\VEN_8086&DEV_15A3&SUBSYS_20578086&REV_03

Collapse/Expand WIRELESS NETWORKING INFORMATION

Wireless Networking Product

Driver Version

Hardware IDs *TEREDO

6 Replies
idata
Community Manager
107 Views

Hello ben148,

Thank you for joining the Intel® NUC Community. I am sorry to hear you are having freezing issues with this unit.

I would like to gather more information regarding your unit, could you please run and attach the report from the following tool: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* ?

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Thank you.

Regards,

Amy C.

idata
Community Manager
107 Views

Atached is the requested info.

By the way - once I disabled " Intel Turbo Boost" in bios I am able to use the unit to stream video with the latest Mozilla browser.

idata
Community Manager
107 Views

Thank you for the file.

With this option disabled, are you also able to stream without problems with the other browsers mentioned?

Regards,

Amy C.

idata
Community Manager
107 Views

/thread/119969 ben148,

If you need further assistance let us know.

Regards,

Amy C.

HotPotato
Beginner
107 Views

I have exactly the same problem. Same hardware, same browser issues. By the look of things, I'm not the only one.

idata
Community Manager
107 Views

Hello justChristoph

 

 

Thank you for joining the community, I have sent you a message, please review your private inbox.

 

 

Regards,

 

Leonardo C.

 

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