NUC6CAYH Display error

LGons · ‎03-20-2020

A few days ago I bought Intel BOXNUC6CAYH. I installed Samsung RAM 2x 4GB and SSD GoodRam CX400. Windows 10 PRO has been installed (with the latest updates). The problem is that when displaying via HDMI every now and again (irregularly) an error occurs during display. For a literally fraction of a second, a gray (snowy) image appears on part of the screen. This error appears in every running application (for ex. Kodi, Firefox, Windows Netflix ). Drivers and BIOS have been updated. HDMI firmware: updated. The problem is certainly not related to the display device or HDMI cable, because when this error occurs, the sound also stutters for a split second, and I use the sound from the S / PDIF output. So this is a problem with Intel Nuc equipment. I also checked RAM with memtest86, which indicated that RAM is OK. Does the described situation indicate a damaged Intel Nuc?

In the attachment I send a picture showing the error and a video showing the error for a split second.

VIDEO LINK

LeonWaksman · ‎03-20-2020

In addition to installing all updates for Windows, did you installed also all relevant drivers for your NUC? All drivers are important and should be updated, however, in this case the following updates may play major role:
Your Bios should be updated to version 0066.
The HDMI firmware should be updated to version 1.77.93.
The Intel Graphics DCH Driver Version: 26.20.100.7529
The Chipset Device Software.
After updating the above firmware and software you may download and install Intel Driver & Support Assistant, which may help you to keep your system updated.

Leon

LGons · ‎03-20-2020

Every driver and firmware (HDMI & BIOS) is up to date.

AdrianM_Intel · ‎03-25-2020

Hello LGons,

Thank you for posting on the Intel® communities.

Are you still having this behavior? if so please generate the following report and attach it to the thread.

Please run the following tool and attach the reports generated.

1. Intel® System Support Utility (Intel® SSU)

Intel® SSU Download link
Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Questions:

Have you tested a different HDMI cable and monitor/TV?
Have you tested if the same behavior happens with VGA port?
When did the issue start? (After Windows* updates, drivers, BIOS)

Best regards,

Adrian M.

Intel Customer Support Technician

LGons · ‎03-27-2020

Problem solved. It was HDMI cable problem. It was poor quality and perhaps too long, I apologize for my disturbance.

AdrianM_Intel · ‎03-27-2020

Hello LGons,

Thank you for your input.

I am glad you got it working fine now.

Best regards,

Adrian M.

Intel Customer Support Technician