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Beginner
1,453 Views

NUC6CAYH LAN card disappered

Hi,

I own a NUC6CAYH with last BIOS Version: 0048

Today I get aware that the Realtek LAN network card is disappered, only wifi works. I have Windows 10 with last updates.

I installed the last chipset driver and serial io too. I tried to installed the realtek driver but the wizard tells me Realtek car was not found.

I did shutdown, removed the power cable many times but the NIC does not appears. Replace also the network cable and plug it on another device that works.

On NUC6CAYH BIOS I get the MAC address is ff-ff-ff-ff-ff-ff.

How can I fix this problem?

Thank you

A.

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3 Replies
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Community Manager
18 Views

Hello AFrntl,

 

Thank you for contacting us regarding the issue that you are experiencing in your LAN Card; I will do my best to help you.

 

Please go ahead and try a BIOS recovery through any of these methods:

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

You will find the latest Bios for your machine here:

 

https://downloadcenter.intel.com/download/27753/BIOS-Update-AYAPLCEL-86A-?product=95062 https://downloadcenter.intel.com/download/27753/BIOS-Update-AYAPLCEL-86A-?product=95062

 

Please let us know the outcome, I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

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Beginner
18 Views

I did a recovery by the Power Button Menu steplist with last BIOS version. The procedure was successful.

However, I do not see any nic card on Windows: if I go to computer management and display the device list I did not see the realtek card or an unknown realtek device.

On BIOS the Onboard LAN MAC Address remains FF-FF-FF-FF-FF-FF

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Highlighted
Community Manager
18 Views

Hello AFrntl,

 

Thank you your response.

 

I have sent you a private message, please take a look at your inbox.

 

Best Regards,

 

Diego S.
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