NUC6CAYH - No power

JPell1 · ‎09-19-2019

I have a NUC6CAYH that won't power on. There is a LED inside flashing near SATA power connector but otherwise, nothing turn on.

Any idea?

n_scott_pearson · ‎09-19-2019

When you press power button, what happens? Does the power LED come on at all? If so, does it come on solid or flash? If it flashes, what is the pattern?

...S

JPell1 · ‎09-19-2019

No nothing at all

n_scott_pearson · ‎09-20-2019

Is the green LED inside the chassis coming on when the power supply is connected and plugged in?

JPell1 · ‎09-20-2019

Like I said, the only light I see is the one close to SATA power connector, and it's blinking

Vale · ‎09-20-2019

Hey,

i have the same problem. I have a NUC7i3BNH that won't power on.

I already tryed to use another power adapter, but it didnt help. Later i also noticed that green LED inside the NUC.

n_scott_pearson · ‎09-20-2019

@Vale - Every users' issue is different. Please use the Ask a Question box to report your problem separately.

...S

n_scott_pearson · ‎09-20-2019

@JPell1,

Only suggestion I have is to try a different power supply. The green LED flashing is an indication that the NUC could not draw even standby power from the power supply. Only alternative explanation I can think of is that a surge of some sort fried the primary voltage regulators.

...S

JPell1 · ‎09-25-2019

I already tried another power supply. Would like an answer from Intel on this one

AndrewG_Intel · ‎09-26-2019

Hello JPell1,

Thank you for posting on the Intel® communities.

I sent you a private message in order to collect contact information.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel · ‎10-02-2019

Hello JPell1,

I would like to know if you were able to check the private message. If you need further assistance, please let us know. We will be glad to assist you.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel · ‎10-04-2019

Hello JPell1,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel