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NUC6CAYH RGB output suddenly gone very warm / orange

NBell9
Beginner
253 Views

NUC has worked great for almost a year. I have it connected to two modern HP identical monitors by (1) HDMI and (2) RGB. Today the RGB output monitor has gone very warm (so the display is very orange). By swapping the monitors over I confirmed it is the NUC and not the monitor. I tried with a new RGB cable - no change. I thought it might be Windows but the same problem happens if I boot into the BIOS. I also updated the BIOS. Thanks in advance for any suggestions.

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5 Replies
AdrianM_Intel
Moderator
104 Views

Hello NBell9,

 

Thank you for posting on the Intel® communities. 

 

It sounds like the port could be damaged because the screen goes orange, we would like to confirm that your system has all the necessary updates, could you please share the following report:

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

NBell9
Beginner
104 Views

Hi Adrian. I will message you with the requested file directly. Thanks for your help!

AdrianM_Intel
Moderator
104 Views

Hello NBell9,

 

Thank you for your reply.

 

I appreciate the report, I will send you a private message to collect the markings of the Intel® NUC Kit NUC6CAYH.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

NBell9
Beginner
104 Views

Adrian, info sent to you by PM

AdrianM_Intel
Moderator
104 Views

Hello All,

 

Based on the troubleshooting performed in this particular case:

 

  • Testing two HP identical monitors by (1) HDMI and (2) RGB.
  • Swapping the monitors over and the same issue happens on the BIOS screen.
  • Tried with a new RGB cable.
  • Confirmed the system is up to date.

 

The issue points to be a hardware issue, NBell9 contacted the place of purchase for warranty options this matter will be closed.

 

Adrian M.

Intel Customer Support Technician

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