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12769 Discussions

NUC6CAYH loses ethernet connection

RGuss
Beginner
1,210 Views

Hello everybody,

today I was making a speed test of my Internet connection (fiber, with 1 Gbps download, 200 Mbps upload) with the Speedtest application for Windows 10 (https://www.microsoft.com/en-us/store/p/speedtest-by-ookla/9nblggh4z1jc?SilentAuth=1&wa=wsignin1.0 https://www.microsoft.com/en-us/store/p/speedtest-by-ookla/9nblggh4z1jc?SilentAuth=1&wa=wsignin1.0), which I already did several times before. Today, instead, during the upload speed test, suddenly the ethernet connection of the NUC crashed, and I couldn't have it working again since I restarted the NUC. Since I haven't any keyboard or monitor attached to the NUC, which I control only by remote desktop, and I have disabled wireless connection on it, this s quite annoying.

Is there anybody experiencing the same issue, maybe under similar conditions of load on the onboard ethernet card?

is there a way an hardware way to turn on the wireless connection in these circumstances?

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4 Replies
idata
Employee
265 Views

Hello hardhu,

Thank you for joining the Intel® NUC Community. I am sorry to hear you are having issues with your Ethernet connection.

From our end we have not experienced this behavior. You could try re-installing the Ethernet driver, should bring it back. Also, let me know your BIOS version.

Regards,

Amy C.

idata
Employee
265 Views

/thread/119724 hardhu,

If you need further assistance let us know.

Regards,

Amy C.

RGuss
Beginner
265 Views

So far I couldn't reproduce the same issue. I'll let you know if it will happen again.

Best regards,

idata
Employee
265 Views

/thread/119724 hardhu yes please, let me know.

 

 

 

Regards,

 

Amy C.
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