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Beginner
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NUC6CAYH: no vga output

Hello,

last week i bought a NUC and added ram and ssd, but it doesent work.

I switcht it on, the power led is on and if i put an usb stick in, the led of the usb stick flashes, but i didn't get any video signal on vga.

Equipment:

https://www.amazon.de/gp/product/B01MSZTD8N/ref=oh_aui_detailpage_o02_s01?ie=UTF8&psc=1 Intel Next Unit of Computing Kit NUC6CAYH: Amazon.de: Computer & Zubehör

https://www.amazon.de/gp/product/B00CQ35GYE/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 Kingston KVR16LS11/4 Arbeitsspeicher 4GB: Amazon.de: Computer & Zubehör

https://www.amazon.de/gp/product/B01K1W7JNW/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1 DREVO X1 Serie SSD 60GB MLC Sata III, 2.5-Zoll interne: Amazon.de: Elektronik

The ram is according to technical specification okay, i can't belive that the SSD is the problem. I change the screen, it's okay.

 

I haven't any other hardware to check the ram or the ssd.

Any idea or hint i can do to find the mistake?

Using google- and the foren-search were so far not successful

addition:

similar problem like in

now i have removed ram and ssd --> after power on, the power led flashes 3 time in blue, pause, flashes 3 time and so an, but no vga signal

after putting ram in and power on, the power led is on, same when ich put in the ssd, no vga signal

... any idea to do?

Message was edited by: H. D.

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3 Replies
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Community Manager
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Hi Hagen: Thank you very much for joining the Intel® NUC communities.

 

 

First, I just wanted to confirm that the memory RAM you are using is fully compatible:

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/000023025.html https://www.intel.com/content/www/us/en/support/boards-and-kits/000023025.html

 

 

Now, at this point what we can try, not sure if you did this already, is to test the memory RAM on each memory slot and disconnect the SSD, we should get the BIOS that way, an error message or the splash screen at least. Also this step will help us rule out a possible problem with any of the memory slots.

 

 

Besides that the next thing to do will be to use a different VGA cable or if it is possible to test it with an HDMI cable.

 

 

We can also try a BIOS recovery to 0038:

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html

 

https://downloadcenter.intel.com/download/26638/BIOS-Update-AYAPLCEL-86A-?product=95062 https://downloadcenter.intel.com/download/26638/BIOS-Update-AYAPLCEL-86A-?product=95062

 

 

If the problem persists after that, then the next thing to do will be to replace the NUC. Remember it has 3 years of warranty with Intel, please get in contact with Intel directly in order to do that:

 

Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
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Beginner
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Thanks for the answer!

I get the mistake :-)

The internal connector between the mainboard and the cable of the vga plug at the casing was wrong: it has two lines of pins and only one line was pluged in :-/ Because of the big label at the cable i didn't see it at once.

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Highlighted
Community Manager
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Hagen: You are welcome. Thank you very much for letting us know that information.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto R

 

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