Hi all, wondering if you can help. My Logitech MK240 keyboard/mouse combo only works when they are no more than a meter or so from the dongle and often with "stutters"
I've tried the dongle on both front and rear USB ports but no luck.
I've tested the kb/mouse on another machine and they work fine, new batteries just for good measure.
I've tested with an identical set (MK240) which I have on another machine and I have the same problem.
I suspected Windows had the problem but I get same behaviour when I am in BIOS so I'm starting my quest in this forum...
BIOS v0059 (latest)
RAM: KINGSTON KVR16LS11/4 4GB 1600
HDD: Samsung EVO860 SSD 500GB
O/S Windows 10 Pro x64 1803 (Build10.0.17134)
I've downloaded the latest drivers/utility software from Logitech but they don't seem to be doing better than the generic HID Windows drivers I started with. I uninstalled the generic HID Device drivers but no luck.
I've disabled the Infrared and Bluetooth functions (from BIOS) in case of interference but again no luck.
As I've been using Logitech for a long time without any problems whatsoever, this is very frustrating!
Any suggestions would be welcome!
This *may* be a case of severe electromagnetic interference between the NUC and the Logitech wireless dongle.
Try using a short USB extension cable (e.g. 1 foot) for the Logitech dongle so it sits some distance from the NUC unit.
Hello @RobG ,
Connect Logitech Unified Receiver (dongle) to your NUC, using USB cable extender, instead to connect it directly to NUC. This way you will be able to locate this receiver in some distance from NUC. See this document for more detailed explanation: https://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.ht...
Thanks both, I'll give it a try. I used a cord on my previous machine because it was a monster so the USB dongle was completely obscured. Didn't think it would be an issue with this one.