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ALosc1
Beginner
478 Views

NUC6CAYH problemas controladores sonido.

NUC6CAYH cada vez que actualizo W10 64bit, me quedo sin audio. En el administrador de dispositivos hay 2 controladoras simples de comunicaciones PCI, sin configurar y en dispositivos del sistema la controladora High definition audio tambien.

Intento bajar e instalar los drivers y ni a mano encuentra ninguno que las configure.

En la barra de tareas, el altavoz de volumen esta con la x roja, dice ningún dispositivo de salida de audio instalado.

Siempre que se actualiza Windows me toca pelearme con esto, desde que lo compre, esta vez llevo 3 horas instalando y reiniciando pero no lo consigo hacer funcionar.

Gracias.

0 Kudos
3 Replies
LeonWaksman
Super User
175 Views

Hi @ALosc1​ ,

  1. Download and install Intel drivers in the following order:
  2. The Chipset Device Software: https://downloadcenter.intel.com/download/26802/NUCs-Intel-Chipset-Device-Software-for-Intel-NUC-Kit.... Reboot your computer
  3. Intel Trusted Execution Engine: https://downloadcenter.intel.com/download/26435/NUCs-Intel-Trusted-Execution-Engine-Intel-TXE-Driver.... Reboot your NUC.
  4. Audio Driver: https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-L...
  5. Graphics Driver: https://downloadcenter.intel.com/download/28601/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... . Reboot NUC.
  6. Now, you should update the HDMI Firmware: https://downloadcenter.intel.com/download/26609/NUCs-HDMI-Firmware-Update-Tool-for-Intel-NUC-Kit-NUC... . Before updating, please read the Update Instructions: https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC6CAY-and-NUC7ixBN-HDM...
  7. I'll suggest also to update all the other drivers and very important is to update Bios to the latest version. You may download the drivers and Bios from this page: https://downloadcenter.intel.com/product/95062/Intel-NUC-Kit-NUC6CAYH

 

Hope this helps

Leon

 

Wanner_G_Intel
Moderator
175 Views

Hello ALosc1,

 

Were you able to follow the recommendations provided on this thread?

 

If you need further assistance, please let us know.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
175 Views

Hello ALosc1,

 

If you need further assistance, please contact us back.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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