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NDevi
Beginner
1,997 Views

NUC6CAYH reporting 4Gb instead of 8Gb of RAM

Hi, I just installed a NUC6CAYH with a SSD and one Kingston KVR16LS11/8 8Gb RAM. Everything works fine except for the fact that the BIOS indicates there is only 4Gb of RAM. the NUC is currently on factory settings.

Any help would be appreciated !

Thanks

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8 Replies
idata
Community Manager
180 Views

Hello shonen34,

Thank you for joining the Intel® Community. I am sorry to hear you are having issues with this matter.

  • Could you please take a picture of you RAM sticks? I am looking for the part number.
  • Could you please attach a screenshot of the BIOS where you see the GB reported?
  • What does your operating system report?

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

NDevi
Beginner
180 Views

Hi Amy, thankyou for taking the time to respond.

Here are the photos you asked for. The OS reports 4Gb as well.

n_scott_pearson
Super User Retired Employee
180 Views

Ah, I see the problem. According to the datasheet, this DIMM utilizes 1Gb memory technology. 1Gb and 2Gb memory technologies are NOT supported by this NUC.

The strange thing here is that the BIOS supposedly has support for detecting the unsupported memory technologies and generating a warning message if this is the case. I wondering why this detection is failing...

Regardless, you will need to replace this DIMM with one that utilizes either 4Gb or 8Gb memory technologies.

...S

NDevi
Beginner
180 Views

Hi, thanks for the info, I bought this memory specifically because it was specified as supported here:

http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... Intel® Product Compatibility Tool

Kingston8GB 1600 MHz

KVR16LS11/8

Intel Validated

Did I read it wrong ? Could you give me the proper model for this maybe because I am not sure how to search for this properly then.

LeonWaksman
Super User
180 Views

According to data sheet this module is based on sixteen 512M x 8-bit components (i.e. 512M X 8 = 4096 = 4Gb density). So this module suppose to be compatible as defined in Product Technical Specification and also this product is listed on tested by Intel approved list: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... Intel® Product Compatibility Tool . However when I compare the image attached to the image on data sheet I can see that this module is build from 4 components only (or maximum 8 components if it is double sided) and not from 16 components as suppose to be according to data sheet: ' https://www.kingston.com/dataSheets/KVR16LS11_8.pdf ' (to open the data sheet copy this link without quotas).

I believe that there was a mistake when this module was labeled and this is 4GB module with 8GB label.

Leon

n_scott_pearson
Super User Retired Employee
180 Views

Dang, you are right; I read the "1G x 64-bit" and interpreted it incorrectly...

I would be returning any mislabelled DIMMs and looking for a replacement. I am not a lover of Kingston memory anyway (I have seen way, way too many issues with them in the past). The DIMM that I purchased for my AY system is the Crucial CT102464BF160B.M16FN. Here is link to this DIMM on Amazon site: https://www.amazon.com/Crucial-Single-PC3-12800-Unbuffered-204-Pin/dp/B006YG8X9Y Amazon.com: Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160B.

...S

LeonWaksman
Super User
180 Views

One thing more. You can see what is the real P/N of your SODIMM by using Intel System Support Utility: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* . There are many other utilities (for example CPU-Z, HWiNFO64) that can give you this information.

My guess is that you got module KVR16LS11/4 instead of KVR16LS11/8

Leon

NDevi
Beginner
180 Views

Thanks everyone for the great help, will be returning it.

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