Community
cancel
Showing results for 
Search instead for 
Did you mean: 
sjc
Beginner
1,192 Views

NUC6I5 GPU does not support "Mercury playback engine GPU software (OPENCL)"?

When I was using Adobe PR, I chose "Mercury playback engine GPU software (OPENCL)" To cause my edited video to be abnormal.And my graphics driver is the latest version.

Tags (1)
0 Kudos
4 Replies
idata
Community Manager
158 Views

Hello wowwo,

 

Thank you for joining our community.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

After attaching the report, please give a try to the previous driver version and then let us know the outcome:

 

https://downloadcenter.intel.com/download/27847/Intel-Graphics-Driver-for-Windows-10 https://downloadcenter.intel.com/download/27847/Intel-Graphics-Driver-for-Windows-10

 

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

sjc
Beginner
158 Views

Please check the attached file!

Thanks!

idata
Community Manager
158 Views

Hello wowwo,

 

Thank you for your response.

 

In his case, please try the latest drivers for your graphic controller (Intel® Iris™ Graphics 540), these are not optimized for your NUC, however they meet all the requirements and signatures in order to work with your device.

 

Here you will find the direct link:

 

https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88358

 

 

I hope to hear from you soon, please let us know the outcome.

 

Regards,

 

Diego S.

 

sjc
Beginner
158 Views

The problem is solved, thank you!

Why I did not see the latest version of the graphics driver on this website: Https://downloadcenter.intel.com/product/89190/-NUC-NUC6i5SYH

I later update the graphics driver where to download?

Reply