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JDeMi
Beginner
1,482 Views

NUC6I5SYH browser video flickering

Hey guys, this still is not fixed. I am the latest available driver version for my Intel NUC, and this thing just cannot play video without flickering on a chrome browser.

I am going to attach the SSU run that I did. The video driver that I have installed is:

- "Display"

Intel ® Graphics Driver Version:"24.20.100.6194"

Here's also a link of what "flickering" I am talking about. This example is of an Amazon Prime video.

https://photos.app.goo.gl/Uov7hzRnsodwaeJi6 https://photos.app.goo.gl/Uov7hzRnsodwaeJi6

Seriously this is pretty unacceptable. I am able to play things on this 4k TV via Kodi with *ZERO* problems. But playing video on the browser is just woeful. Someone throw me a bone here.

0 Kudos
6 Replies
idata
Community Manager
105 Views

Hello, JamesDe. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

 

 

There is a newer driver version for your graphics controller. Let us try the following:
  1. Download the 6229 drivers version: https://downloadmirror.intel.com/27894/a08/win64_24.20.100.6229.zip https://downloadmirror.intel.com/27894/a08/win64_24.20.100.6229.zip
  2. In order to install the drivers please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

In addition, please share with me the model of your display and which type of cable you are using to achieve the connection. Then, please share with me an https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Intel® HD Graphics report. Finally, which is the version of chrome you are currently using?

 

Antony S.
JDeMi
Beginner
105 Views

hi intel_corp, thanks for the reply.

I have updated the driver to the one you pointed me to. It has helped a little bit, but I am still getting some flickering like in the above video.

I am attaching an updated SSU and the display graphics information.

I am using a Samsung - 43" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR

I am using a regular HDMI cable.

I am using Chrome Version 68.0.3440.106 (Official Build) (64-bit)

idata
Community Manager
105 Views

Hello, JamesDe. Thank you very much for the information provided.

 

 

I will run some tests at our labs using the same NUC that you are using.

 

 

In the meantime, I can see that your BIOS is outdated. Please update your BIOS to the 0068 version and let us know how it goes:
  1. Here is the download link for the .bio file: https://downloadcenter.intel.com/downloads/eula/28045/BIOS-Update-SYSKLi35-86A-?httpDown=https://dow... https://downloadcenter.intel.com/downloads/eula/28045/BIOS-Update-SYSKLi35-86A-?httpDown=https://dow...
  2. Please follow the steps provided in the following guide to install the BIOS: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
Antony S.
idata
Community Manager
105 Views

Hello, JamesDe.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
JDeMi
Beginner
105 Views

Hi, I have not yet, but I will try and do that tonight! Thanks for your patience.

idata
Community Manager
105 Views

Hello, JamesDe.

 

 

I would like to know if you have any update. If so, do not hesitate to report it back to us.

 

 

 

Antony S.
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