NUC6i3syk is not booting when connected to the HDMI port

[LeFrenchy]

Dear all,

I encounter a weird issue with my NUC, it's not booting if I'm connected to my screen with HDMI. Everything works with DVI but as I want to have the sound enabled, I prefer HDMI.

I've try with another HDMI cable, and perform an update of the bios but nothing has changed...

If someone has a solution...

Best regards

[n_scott_pearson]

Is it a 4K monitor/TV? 

...S

[LeFrenchy]

No, it's just a 13" monitor to save space on my desk. But I've got the same problem on my tv (full HD).

I have no choice but to remove the cable before booting... and plug it 1 minute after (time for windows to start)

[AlHill]

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

[LeFrenchy]

here we go

[LeonWaksman]

Hi @LeFrenchy 

Is the power to this monitor supplied by its own power supply, or the power is supplied from the NUC USB port? If it is connected to the NUC, connect the power cable to separate Power Supply, since the NUC port capability is very limited. You may try to connect it to the USB charging port (front yellow port).

Leon

[n_scott_pearson]

The graphics driver that you have installed is old (build 4550 when latest is build 4678). If the issue is occurring post POST completion, it may be due to this older driver. Here is link to download page: https://downloadcenter.intel.com/download/27024/Intel-HD-Graphics-Driver-for-Windows-7-8-1-for-NUC6i3SY-NUC6i5SY?product=89189. Simply click on the Download button, extract the ZIP file's contents to a temporary folder and double-click on the Setup.exe file.

...S