NUC6i5

[Noobsnoot]

Hi fellas, I'm new here as I'm looking for an answer for this problem. I bought my Intel NUC6i5 back in 2016, used it for about a year or two and it suddenly crashed with blue screen (win10) and never be able to go into windows at all since then. I sent it to a friend who has a computer shop assuming he can help me with this and about 2-3 years passed by with no solution, and I completely forgot about it.

The NUC came back to me and I tried to revive it with few attempts with linux boot from USB (without installation). At nothing done hardware-wise, it freezes and reboots in few seconds after going into linux OS. So I tried few hardware alteration below:

1. replace with another RAM --> nothing change

2. move the ram to a different RAM slot --> nothing change

3. Remove the installed NVMe SSD (no disk installed) --> not even turning on

4. Install other 2.5 HDD from another computer --> turned on but still frozen and rebooted

I believed I did update the BIOS, but I'm not sure anymore. I'm so frustrated how to deal with this NUC.

Please help

[ClariceStarling]

It's much harder to fix a computer when you can't get it running.  If you gave it to a computer shop and they couldn't fix it, it probably has serious internal hardware damage, such as from overheating.  Once the warranty runs out, not everything can be fixed ... at least, economically!

[LeonWaksman]

1. Press and hold Power Button for 3 seconds -count 1001, 1002, 1003, 1004 and release the Power Button. NUC should boot into Power Button Menu.

2. If you see in this menu: [F3] Disable Fast Boot - click on F3. You will see this item only if Fast Boot was enabled.

3. Click on F2 to enter BIOS settings. Check what is the version of currently installed BIOS? (see the attached image)

4. Click on F9,followed by "Y" to set BIOS to default settings.

5. Click on F10 ("Y"), to save settings and exit from BIOS.

6. Do you see the Intel NUC logo during boot process?

Leon

[ClariceStarling]

It's a little frustrating these people with the problems usually don't report back, so we don't find out what worked to fix it ... if anything!

[n_scott_pearson]

Get used to it. With a significant percentage of the posters, they only respond if their problem is still happening or something (else) is wrong. It's basic politeness, but, sadly, the world is not the polite place that it once was. It is the level of anonymity that people have that emboldens this behavior. Just learn to not take it personally when they don't respond or don't mark your answer as being the right one (when it is, of course).

...S

[Noobsnoot]

Hi, sorry I have not been responding yet because I still haven't got the solving solution yet.

If the motherboard is broken and the computer never been able to survive minutes within the OS, would it be able to stay long in BIOS?

[n_scott_pearson]

You are able to use F2 and get into BIOS Setup? If so, have you tried using F9 to reset the BIOS configuration, F10 to save and exit and then tried booting?

...S

[Noobsnoot]

Yes I can go to the BIOS

[ClariceStarling]

Also safe boot might work to get it running!

[LeonWaksman]

Hi @ClariceStarling 

You are right, booting in SAFE boot mode may in some cases fix Windows problems, however, in his first post @Noobsnoot mentioned that after booting from Linux USB, the NUC crashes also. So, I've suggested to reset BIOS first and asked for the currently installed BIOS version. As you can see there is no cooperation from @Noobsnoot .

Leon