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NUC6i5SYH WHEA error - exact cause

TomN1
Beginner
222 Views

Hi All,

 

Can somebody from intel possibly reply with the exact cause of the WHEA error on the SYH board?  I currently have one that started with the error then updated the bios to the latest as of 2022 however this has not fixed the issue, since the board is out of warranty and there is no RMA are we able to get the exact cause of the issue?

 

I read that it has something to do with the voltage regulator overstressing, does this mean that the regulator itself  has gone bad or has it caused permanent damage to the CPU?

 

I am happy to change components on the board but would like to know what is damaged.

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3 Replies
n_scott_pearson
Super User Retired Employee
207 Views
What specific WHEA error are you getting? Please provide full details.
...S
TomN1
Beginner
194 Views

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb2840a6d9038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000081136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

fffff8031d4f9df8: Unable to get Flags value from nt!KdVersionBlock
fffff8031d4f9df8: Unable to get Flags value from nt!KdVersionBlock
fffff8031d4f9df8: Unable to get Flags value from nt!KdVersionBlock

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffb2840a6d9038

BUGCHECK_P3: be000000

BUGCHECK_P4: 81136

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff803`1fe6da18 fffff803`1da5ba9f : 00000000`00000124 00000000`00000000 ffffb284`0a6d9038 00000000`be000000 : nt!KeBugCheckEx
fffff803`1fe6da20 fffff803`1d434b7c : ffffb284`0a6d9038 ffffb284`06ef30c0 ffffb284`06ef30c0 ffffb284`06ef30c0 : hal!HalBugCheckSystem+0xcf
fffff803`1fe6da60 fffff803`1da5bf8c : 00000000`00000728 00000000`00000000 fffff803`1fe6de50 00000000`00000000 : nt!WheaReportHwError+0x258
fffff803`1fe6dac0 fffff803`1da5c2e4 : ffffb284`00000010 ffffb284`06ef30c0 fffff803`1fe6dc68 ffffb284`06ef30c0 : hal!HalpMcaReportError+0x50
fffff803`1fe6dc10 fffff803`1da5c1ce : ffffb284`06ae7440 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
fffff803`1fe6dc60 fffff803`1da5c40e : 00000000`00000002 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
fffff803`1fe6dca0 fffff803`1da5c590 : ffffb284`06ae7440 fffff803`1fe6ded0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
fffff803`1fe6dcd0 fffff803`1d37317b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff803`1fe6dd00 fffff803`1d372e5a : 00000000`00000000 fffff803`1d372d6f 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff803`1fe6de40 fffff803`1da282b0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x19a
fffff803`1fe58a20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalPerformEndOfInterrupt+0x10


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

OS_VERSION: 10.0.14393.3986

BUILDLAB_STR: rs1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

AndrewG_Intel
Moderator
183 Views

Hello @TomN1

Thank you for posting on the Intel® communities.


We would like to inform you that due to the Intel® NUC Kit NUC6i5SYH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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