NUC6i5SYK Mouse Freezes

[dknife]

NUC6i5SYK

Windows 10, latest BIOS

USB Mouse Freezes periodically and returns after a second or two.

With low temps and low CPU activity

Tried several USB ports and my Hub same problem

Logitech Combo KB Mouse worked fine on other PCs

[LeonWaksman]

Is your Graphics Driver updated?

Leon

[dknife]

Yes latest graphics driver, although I have replaced the battery in the mouse and so far so good.  Maybe the old battery was not able to overcome interference from the NUC.  I have not used it enough on the new battery to say that it's really fixed.

My previous PCs used with this mouse/KB combo never displayed this problem on weak batteries, the mouse just stopped working.

[dknife]

It was the weak battery, new battery and no freezes

[AndrewG_Intel]

Hello @dknife

Thank you for posting on the Intel® communities.

We understand that after replacing the battery the mouse is now working fine; we are glad to know that.

Also, we would like to inform you that due to the Intel® NUC Kit NUC6i5SYK has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help in case further assistance is needed. You may also find the Discontinued Products website helpful to address your request.

You can verify this product's discontinuance status at the following link:

Intel® Product Specifications > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician