Can't find a listing for a replacement fan. I do see RMA's listed for this problem, but is it still covered? Can anyone tell me what you've done?
Mine is whining and stops every once in a while.
Link Copied
Hello dnitta,
Thank you for joining this Intel Community.
If your unit experiences these behaviors, the fan assembly on the Intel® NUC is failing:
To address this issue, please check out the following options:
Option 1: Receive and install a new fan.
You can request a replacement fan kit and replace the fan yourself. Review the fan replacement instructions before deciding on this option.
Option 2: Request an RMA replacement for the entire Intel® NUC Kit NUC6i7KYK.
Submit a https://supporttickets.intel.com/ warranty replacement for the Intel NUC.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
I had the same problem. My fan was buzzing a lot, I could stop it by rotating the nuc or knocking on the roof. After few days it became louder and i couldnt stop it anymore so i went to the forums and found someone saying they fixed it by lubricating the fan. So i tried to do that and my fan stopped working. Is there any way to get spare fan. I dont even know if warranty still applies after i did something that stupid.
Fans weren't available until January 2019 according to the Support agent. He suggested that I send my NUC in and have another one sent to me. I opted for them to send me one first and sent mine back to them. I was charged for the new one( And I mean New!) and was refunded when they received the old one.
I did the same thing you did but went one step further. I tried to open the fan to see if I could fix it. Pretty much destroyed it. A broken fan is a broken fan! Go and get a new NUC!
I probably did more less the same thing as you, i took the thingies holding the metall top ot the fan so i could access the fan and put something like wd 40 on the part which connect the motor and the fan itself. So warranty still applied, it didnt count as physical damage?
Didn't void the warranty. I'll try to find my documentation and post it here for you.
AGREE
From: ME
Sent: Friday, November 2, 2018 12:22 PM
To: mailto:'supportreplies@intel.com 'supportreplies@intel.com' <</span>mailto:supportreplies@intel.com supportreplies@intel.com>
Subject: RE: Intel Customer Support - Case # : 03707XXXX[ ref:_00DU0XXX._5000PkbXXXXXX ]
Here is the information requested. Thank You!
• Name on the Credit Card:
ME
• Billing/Shipping Address of the Credit Card:
My address
City,Zip
• Phone Number to contact you:
My Phone#
From: mailto:supportreplies@intel.com supportreplies@intel.com [mailto:supportreplies@intel.com mailto:supportreplies@intel.com]
Sent: Friday, November 2, 2018 11:18 AM
To: Me
Subject: Intel Customer Support - Case # : xxxxxxx [ ref:_00DU0XXXX._5000PkbXXXX ]
Hello ME,
Thank you for contacting Intel.
This is the Cross-Ship Agreement email.
Please read the information below and reply with the information requested and your agreement to the terms.
Case # : 0370XXXX.
1. Your credit card will be charged a US $25.00 non-refundable fee for expedited shipment of your replacement unit(s).
7. Once we have received your reply email with your agreement below, an Intel Customer Support agent will contact you at the above phone number during the day.
8. Please state in writing that you are in agreement of the above terms.
Best regards,
Marvin R.
Intel Customer Support
Under contract to Intel
Intel will use your personal information solely for the purpose it was collected. We will not use your personal information for a different purpose without first asking your permission. In order to fulfill the purpose, we may need to share your personal information within Intel Corporation, Intel subsidiaries worldwide, or with authorized third parties.
<span style="font-...
Im going to try do the same thing as you did. Thanks!!
For more complete information about compiler optimizations, see our Optimization Notice.