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Beginner
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NUC6i7KYK, Shutdown after/during Windows 10 install

Hey everyone,

I've had previous NUC - never such a problem and almost going crazy here after spending multiple hours on this box. Basically the NUC automatically shuts down before the Win10 installation completes, right after it reboots.

Intel® NUC Kit NUC6i7KYK

- updated latest bios (0050), reset to default values

- SSD: 600p Series 128GB, M.2

- RAM: Kingston ValueRam 8GB PC4-2133 CL15 260-Pin SODIMM KVR21S15S8_8

I'm unable to install Windows 10 on it, via USB, and also via Network Re-Image. I've tried RAM and SSD both in different slots.

Even created a brand new bootable USB image. When booting it it will not even fully load the image and NUC will shut down.

Official Win10 USB Stick: Setup running through, when Windows does the reboot during install it doesn't come back up.

Occasionally giving the error:

"The Computer Restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and then restart the installation"

With that error there went to regedit HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion > setup.exe. Changed value from 1 to 3 and rebooted. Not coming up again.

Same with network re-image. As soon as Windows should be starting it's

BIOS

Default, Fast Boot and Secure boot are off, tried disabling Round Trip Latency Optimization for Memory.

Never experienced this with Windows 10 and used the Win10 USB sticks for other NUC previously.

Would really appreciate your thoughts on this.

Thanks!

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3 Replies
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Super User Retired Employee
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Kevin,

My gut is saying that there might be an issue with this memory. I would suggest that you try running with a different DIMM if you have access to one. You could also try running something like MemTest86+ and test this memory for a few cycles...

Hope this helps,

...S

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Beginner
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Thanks Scott, it's been ages since I had DOA RAM and this one doesn't seem to be an exception thankfully. It might be the CPU though?! - when I run memtest86 with all cores the system shuts down, probably when it runs into an error.

I've successfully run memtest86 with a single core. I'll try disabling Turbo Boost now as well and try again.

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Beginner
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Okay, I'll RMA this.

With Intel Turbo Boost disabled I could install Win10. Turning Turbo Boost back after install and reboot resulted in automatic shut down, NUC unable to boot Win10.

Kevin

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