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Beginner
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NUC6i7KYK only partially boots on initial startup, works fine after reboot: anyone know what's up?

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Every time I start up my machine, it initially only partially boots. The Bluetooth and graphics icons come up in the right hand corner but then it stops. Then on re-boot, it comes up fine. Anyone have any idea why I have to do this? Is there a long term problem associated with this? More importantly, how can I fix it?

Thanks for all your help.

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Community Manager
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Hello Guvnor513,

 

 

Thank you for contacting the Intel community.

 

 

Try reinstalling the drivers and run Windows update; you can download the drivers for the NUC here:

 

https://downloadcenter.intel.com/search?keyword=NUC6i7KYK https://downloadcenter.intel.com/search?keyword=NUC6i7KYK

 

 

Also, if this was not happening before try to remember what was installed on your system before this start happening, it could be a driver or application that you installed, then uninstall it and see how it goes.

 

 

 

Best regards,

 

 

Ivan U.

 

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9 Replies
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New Contributor I
2 Views

This sure sounds like a driver issue. I suggest you boot in Safe mode... if that starts right up, the problem is 100% a driver issue.... I would also try removing any external USB attached devices that are non-essential.

These steps will help narrow the problem but I highly doubt you have a HW problem.

//Brew

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Community Manager
3 Views

Hello Guvnor513,

 

 

Thank you for contacting the Intel community.

 

 

Try reinstalling the drivers and run Windows update; you can download the drivers for the NUC here:

 

https://downloadcenter.intel.com/search?keyword=NUC6i7KYK https://downloadcenter.intel.com/search?keyword=NUC6i7KYK

 

 

Also, if this was not happening before try to remember what was installed on your system before this start happening, it could be a driver or application that you installed, then uninstall it and see how it goes.

 

 

 

Best regards,

 

 

Ivan U.

 

View solution in original post

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Community Manager
2 Views

 

Hello Guvnor513,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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Beginner
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It seems to be working correctly now. I'll keep an eye on it and report back if there are further problems.

Thanks for everyone's help.

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Community Manager
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You are more than welcome!

 

 

I'm glad that is working right now and thanks for replying back.

 

 

 

Best wishes,

 

 

 

Ivan U.

 

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Beginner
2 Views

I may have spoken too soon. I fired up the machine this morning and it did it again. I will check later tonight or tomorrow for any driver updates I might have missed.

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Community Manager
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Thank you for the information and please let me know how it goes and if the issue persists please attach you system information to further check, you can use the Intel® SSU to gather the information.

 

 

Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):

 

Download Intel® System Support Utility
  1. Download the utility
  2. Run the exe and select 'Scan'
  3. Save and include as an attachment in the Intel Community Forum

 

Regards,

 

 

Ivan.

 

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Beginner
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Okay! So far so good... Thanks to everyone for your help; I think the actual utility program found the issue and solved it.

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Community Manager
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Hello Guvnor513,

 

 

Thank you for the information and I'm glad that your system is now up a running, I'm just wondering what utility program solved the issue?

 

 

 

Regards,

 

 

Ivan U.

 

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