NUC6i7KYK running at really high core temperature even when the machine is nearly idle. I am running windows 10. CPU load is less than 2% but Core Temp application shows the core temperature is always higher than 85 deg c.
The reported clock freq is about 900MHz.
Ambient room temperature is 25-28 dec C (depending on air con). When I tried editing a Tiff image (about 65mb) the machine crashed. On re-boot I got a message on screen "processor thermal trip".
The fan inside the NUC is running. The NUC is less than 2 years old. Is this a hardware issue?
You need to start the warranty process for your nuc, as it is likely the blower has failed. You will have two choices: replace the fan, or replace the nuc. Choose replacing the nuc.
Hi @HMuru ,
I cleaned out the blower. Unfortunately that does not fix the problem. The CPUs go to about 70 deg C a little wile after booting and just web browsing. Youtube video pushes the CPU to 80 and editing a TIFF image (large 60-70MB) gets CPUs touching 100 deg!!
I guess this has to be a warranty claim. I hope that goes through smoothly. I switched to a NUC after a Mac Mini. I wish I had stayed with a Mini :-(
Thank you for the tips.
I dont hear the fan running faster when the temperature goes up. I have attached a pic of the BIOS page corresponding to cooling.
I also tried setting the sensor to PCH. It makes no significant difference. I have raised a warranty ticket but they havent got back so far.
Anything else I can try in the interim.
"best thing in this case is to replace the blower or the NUC."
When given the option, replace the nuc. There may be a delay in a replacement blower.
Thanks for the additional tips. Today the temperatures are touching close to 100 very frequently. I think it may be better not to run the machine till I hear back from Intel. I will ask for a replacement.
Anyone has experience asking for a replacement within warranty? How long does it take to process a support ticket and to finally get a replacement
For my nuc, once the replacement has been agreed to, it was a total of seven days from start to finish (my return, their processing, receiving the new nuc). Also, note that I am in the US.
What you may not be seeing is that, periodically, the blower will stop/stick. Thus, heat build up, thus thermal trip. That is what happened to me. With the cover off, I monitored the blower and observed it not spinning periodically.
Problems with this blower are not uncommon. Just do a warranty replacement on the nuc.
Thanks. I have opened a warranty ticket since I did not see an option to select replacement for fan or nuc. It has been almost 24 hours and I have still not heard back from Intel.
I hope they get back soon. The NUC is my main computer and not being able to use it is crippling.
About seven hours ago a post in the same subject was posted in this forum: https://forums.intel.com/s/question/0D70P000006HwDfSAK . My advice is that you should not disassemble the blower, since this may void your warranty.