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LHoan3
Beginner
441 Views

NUC6i7KYK - usb 3 issue

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when i connect HDD to usb ports in front of my NUC, I can not copy big file to HDD.

"An unexpected error is keeping you from copying the file...Error 0x800701E3"

when i connect that HDD to usb ports at the back, it works fine.

Does anyone know what is that issue? (i'm using windows 10 64bit. Drivers, Bios, OS are updated).

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Accepted Solutions
David_V_Intel
Employee
121 Views

Hello LHoan3,

 

Thank you for your response.

 

I can see that the problem is related to the external hard drive, it seems that the USB ports work as expected. I would recommend checking the drive with any software provided by the drive manufacturer and/or report it to them so they can provide you with support options. 

 

I will proceed to close this inquiry; nevertheless, if you have further questions, do not hesitate to contact us back creating a new thread about your situation.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

6 Replies
David_V_Intel
Employee
121 Views

Hello LHoan3,

 

Thank you for posting on the Intel ® communities.

 

I was investigating about this issue and the error points at a hardware issue, normally related to the external drive. Have you tried running a diagnostic on the drive? If not, please do so to check and make sure that there are no issues with the unit. It is recommended to check on the external hard drive's manufacturer to use any possible diagnostic tool they may have.

 

Something else I can recommend in this case is to go into the BIOS and take the BIOS to defaults, it could be that a setting in the BIOS is affecting the connectivity with the front USB ports. If the previous steps do not work, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Make sure to attach the created report to this thread.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

LHoan3
Beginner
121 Views

I scaned HDD already. there is no bad sector. I loaded default bios setting already. it didn't solve the problem.

David_V_Intel
Employee
121 Views

Hello LHoan3,

 

Thank you for your response.

 

Does this same behavior happens if you are transferring big files to a different external hard drive or a flash drive? If you haven't tested and you have a way to do so then please do so I can have more information.

 

Let me know the outcome.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

LHoan3
Beginner
121 Views

Hi David,

I tried another hard disk (same size, same brand), it worked fine. But the other hard disk it only works with usb ports at the back. (i used the same cable for both HDDs). it's really strange.

LHoan3
Beginner
121 Views

Hi David,

 

I tried again with usb ports at the back and this time I can confirm it is hard disk's problem. that hard disk is not stable.

Thank you for your reply.

David_V_Intel
Employee
122 Views

Hello LHoan3,

 

Thank you for your response.

 

I can see that the problem is related to the external hard drive, it seems that the USB ports work as expected. I would recommend checking the drive with any software provided by the drive manufacturer and/or report it to them so they can provide you with support options. 

 

I will proceed to close this inquiry; nevertheless, if you have further questions, do not hesitate to contact us back creating a new thread about your situation.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post