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New Contributor I
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NUC7 and Netflix HDR

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I've got the NUC7i7 and running Windows 10 Pro. I was stuck on the Creators Update for awhile, since the Fall Creators Update wouldn't install for some reason. Netflix was running UltraHD content just fine - and looked amazing in 4K. I could confirm by using the hidden trick CTRL-ALT-SHIFT-D

This past weekend I wiped the NUC and reloaded Windows 10 Pro, with Fall Creators Update. Installed all the latest drivers from the NUC site. I now have the HDR switch in graphics settings. YouTube 4K works great. However, Netflix is no longer offering UltraHD. Either through the Windows 10 app, nor the Edge browser.

Anyone else having this problem? The max I can get is 1080p. I know it's not the hardware, as I had it working before the Fall Creators Update.

The only thing that I could think about is that I also did the HDMI firmware update after I reinstalled Windows 10. Did that firmware update perhaps change something so that Netflix doesn't think I have a 2.2 secure handshake?

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Beginner
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https://www.microsoft.com/en-us/store/p/hevc-video-extension/9n4wgh0z6vhq Get HEVC Video Extension - Microsoft Store

You need to install the HEVC Video Extension to get 4K support in Netflix. For some reason it's not included as default anymore by MS on fresh Windows 10 installs.

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Community Manager
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New Contributor I
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Unfortunately that didn't work. I'm hoping it's just a Windows 10 1709 problem and will be corrected by MS soon. Are there others here that are running a NUC7 with Windows 10 Fall Creators on a 4K TV and getting UltraHD on their Netflix?

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Community Manager
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Dewg: We are sorry to hear the problem remains. I encourage all the peers viewing this thread that if they have comments or suggestions on this matter, to post all the details on this thread.

 

 

Additionally we can try an older driver, we can try versions 4678 and 4664:

 

https://downloadcenter.intel.com/download/27349/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/27349/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

https://downloadcenter.intel.com/download/26975/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/26975/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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New Contributor I
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Tried the lower drivers and still didn't work.

I confirmed the hardware in my setup is good. I disconnected the HDMI cable from the NUC and plugged it into a Roku streamer. Launched Netflix and it played 4K, HDR content perfectly. So it's not the cable, receiver, nor TV. It's got to be something in build 1709 stopping it.

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Community Manager
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Dewg: Yes, that seems to be the case. Another step to try, if you have the option of course, will be to re-install Windows® 10 without the Fall Creators Update and then test Netflix again to confirm if the issue persists.

Additionally, please test Netflix using both Microsoft® Edge browser and Windows® 10 app, to verify if the problem gets fixed that way.

 

Any questions, please let me know.

Regards,

 

Alberto R
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New Contributor I
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Unfortunately I can't get the earlier version of Windows 10 anymore. :-(

Here's what I've done today to test:

Downloaded the latest BIOS version (61) as BIO file. Removed the jumper and recovered the BIOS. Reset BIOS to default settings. Replaced the jumper.

Installed Windows 10 Pro fresh from Media Creation Tool

Installed chipset drivers, MEI, SPX, and flashed HDMI again (to be safe).

Installed the current (and latest as well) version of Iris Graphics driver

Both Edge and Windows 10 app for Netflix again show no UltraHD.

YouTube plays 4K just fine. I also downloaded some 4K video files and played through Kodi without difficulty as well. So it's not the hardware that I can tell.

I also reconfirmed that if I removed the HDMI cable from the NUC and plug it directly into a ROKU or my Blueray player, I get 4K UltraHD (and HDR) just fine. So it's not any other component in my home theater.

It must be something in Windows 10 (1709 build), perhaps in combination with Intel's drivers for the NUC, that is making Netflix think I don't have a 4K display or that I'm not HDCP 2.2 compliant.

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Community Manager
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Dewg: Thank you very much for providing all those details, we are sorry to hear the issue remains.

 

 

Yes, at this point the problem seems to be related to Windows® 10 updates. Another option to try will be to get in contact with Netflix directly to verify if they have additional suggestions on this subject:

 

https://help.netflix.com/en https://help.netflix.com/en

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Beginner
114 Views

https://www.microsoft.com/en-us/store/p/hevc-video-extension/9n4wgh0z6vhq Get HEVC Video Extension - Microsoft Store

You need to install the HEVC Video Extension to get 4K support in Netflix. For some reason it's not included as default anymore by MS on fresh Windows 10 installs.

View solution in original post

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New Contributor I
113 Views

I owe Felang a beer!

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