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MRoss9
Novice
944 Views

NUC717BNH - Random USB Disconnect (?) Sounds (for Amy C. - see locked topic)

Hi Amy,

Remember me from last summer After six months of living with the issue... I had gotten use to the random sound, Otherwise, the unit was working great.

Today, however, while I was just sitting at the screen watching a video, there was (it sounded to me) a popping sound and the screen suddenly went black - the unit shut down - the power is dead (no lights). The plug works fine on another mini-computer. So it must have been a faulty unit after all.

Is your offer to replace it still good?

Thanks and best,

Michael (Ross)

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n_scott_pearson
Super User Retired Employee
47 Views

Check here to verify you are still under warranty: http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty.

If you are, you can contact Intel Customer Support directly to request a replacement. Here is contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html%23%4011 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also try the chat service (available here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but this is English-only and subject to PST TZ business hours.

...S

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