NUC7CJYH Crashing, BSOD, even after reinstall of Windows 10 2004

[darwall]

Specs:

NUC7CJYH, 4GB RAM, 120Gb Adata SSD, HDMI running 4K

Windwos 10 2004 latest build and September updates

Issue: 

The device would not install 2004 update, would freeze up and crash with BSOD. 

Fresh install works fine for a few weeks, then would BSOD 

Interesting, that the network both LAN and WIFI disappear before the NUC crashes.

It also runs very slow almost freezing up before freezing.

Also, this fault is random, I can't replicate fault it in workshop at present. 

Info on BSOD:

Driver Power State Failure: 0x0000009F NTOSKRNL.EXE and 0x1000009F WDF01000.SYS with in 10 mins of each other.

What have I done:

Ran Memory tests, Ran sector/SMART SSD tests, all passed

Reinstalled Windows 10, installed latest BIOS and drivers.

[Sebastian_M_Intel]

Hello darwall, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

2. Did the system work before? If yes, did you make any changes before the issue started?  

3. For testing porpuses, can you try swapping the SSD and RAM to another NUC? Or, testing another SSD and RAM on this NUC?  

4.  Check the Network Boot setting in BIOS: 

• Press F2 during start to enter BIOS Setup. 
• Go to Advanced > Boot > Boot Configuration. 
• Disable Network Boot - OR - enable Boot Network Devices Last. 
• Press F10 to save and exit BIOS. 

5. Try a BIOS recovery to the latest BIOS version. 

6.  When you mention you made a fresh install of the Operating System (OS), did you follow the Microsoft's procedure using a new and different image? Check with Microsoft for help. 

Regards, 

Sebastian M  

Intel Customer Support Technician  

[darwall]

Hi, 

Attached is the report.

System was working fine before updates / drivers i think. 

Client informed me of the crashing and errors after the latest Windows 10 build update kept failing. 

I have tested the SSD and RAM. And they are fine.

I will disable the network boot settings you mentioned. 

I am a qualified computer technician, and have installed fresh copy of Windows 10 2004 according to MS guidelines. 

[Sebastian_M_Intel]

Hello darwall,  

Thank you for your reply. 

In case disabling the network boot does not help, the next step will be a BIOS recovery to the latest BIOS version.  

However, if that does not work either; this most likely will require a replacement based on the testing we have made. For that you can contact us directly and reference to this community thread: 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Regards,  

Sebastian M   

Intel Customer Support Technician  

[darwall]

Ok, thanks, I will try these things and bench test over the next week. 

Will keep you posted. 

[Sebastian_M_Intel]

Hello darwall,  

Were you able to follow our previous recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[darwall]

Hi, 

I have returned the computer to the client and will let you know if it crashes anymore

Cheers

David

[Sebastian_M_Intel]

Hello darwall,  

Thanks for the update.

We will be looking forward to hearing back from you, as soon as you have an update, feel free to post it on the thread.

Regards,  

Sebastian M 

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello darwall ,  

By any chance, do you have any update on this? Have you seen any crashes again? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello darwall,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician