NUC7CJYH does not get past Intel NUC screen

[MWimm3]

Hi, I just bought a NUC7CJYH, installed an SSD drive and 8GB RAM. It gets detected in the BIOS. I loaded linux from here to a usb stick, BIOS detects it. However, it does not boot. I followed trouble shooting steps from here but no luck. Can you help?

[LeonWaksman]

1. "I loaded linux from here to a usb stick, BIOS detects it." means that after depressing on F10 you can see this installation USB in Boot menu, however, when you put cursor on it and depress Enter, the installation doesn't starts? Or, you have successfully installed Ubuntu, however your NUC is not booting?
2. Did you created the bootable Installation USB following those instructions: https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-ubuntu?_ga=2.21996795.1366024759.1579336601-313144422.1579336601#0

Leon

[MWimm3]

1. What you mention first is correct: I hit F10, I see and select the bootable USB stick, I hit enter and nothing happens.
2. Yes, I did.

[LeonWaksman]

1. Please enter Boot settings - press F2 when you see the Intel NUC logo.
2. Press F9 followed by "Y" to set Bios to default settings.
3. In Advanced > Boot > Security > Secure Boot , disable (uncheck). Secure Boot.
4. Press F10, confirmed by "Y" to save settings and exit from bios.

Leon

[MWimm3]

I tried your steps but the result is the same. If I don't press F10 or F2, it hangs at the Intel Nuc screen and if I hit F10 and select the USB stick, I just get a black screen.

[LeonWaksman]

1. Can you attach an image of Boot Menu showing your USB stick?
2. Is the Legacy Boot enabled in Bios Boot settings? If not, can you enable it?
3. Which version of Ubuntu are you trying to install?

Leon

[MWimm3]

1. Please find the image attached
2. My NUC does not have the legacy boot option as discussed here. Also attached another picture that shows that there is not legacy option.
3. I tried "ubuntu-18.04.3-desktop-amd64.iso" and "pc-dawson-xenial-amd64-m4-20180507-32.iso" but both show the same result

[LeonWaksman]

1. I don't see problem here, except that I would disable the boot from network (which you don't need here).
2. In order to determine if there is no problem with NUC, I suggest you to create DOS bootable USB (better check with an other USB) and check if your NUC is booting to this USB.

Leon

[MWimm3]

I followed these instructions here to make a bootable DOS USB and I tried 2 USB sticks. The NUC didn't recognize any of them, meaning when I hit F10 it was not shown as a boot option. Any other idea what I could do? Or do you think I have to return the NUC?

[LeonWaksman]

Hello @MWimm3​ 

1. " Or do you think I have to return the NUC? - No, no yet. My instructions to create bootable DOS USB was wrong, since I forgot that your NUC can't boot to Legacy Boot.
2. You should rather create a USB with UEFI boot. It can be done with Rufus (if you download Windows 10 image), however, to be on safe side, I suggest that you will create Windows 10 Installation USB. It can be very easy created by using Microsoft Media Creation Tool https://go.microsoft.com/fwlink/?LinkId=691209 . Download this utility and create Installation USB. This is a tutorial that may help you https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

Leon

[MWimm3]

OK, so I bought a brand new usb stick, put the windows 10 installation USB on it (which took forever) and tried it in the NUC. It would find it as a boot option when pressing F10 but I get the same result as with the linux sticks.

So do you think something is wrong with the NUC then? If I need to exchange it, do I do that where I bought it or with Intel directly?

[LeonWaksman]

1. Exchanging NUC in the place where you bought it is preferred over replacing it with Intel. Intel may replace your unit with a refurbished unit while your dealer should replace with a new unit. If you decide to replace with Intel, open your request for RMA here: https://supporttickets.intel.com/warrantyinfo?lang=en-US
2. One more thing I would do before returning your NUC is refreshing Bios using Bios recovery from Power Button Menu method:
3. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file JY0053.bio (https://downloadcenter.intel.com/download/29120/BIOS-Update-JYGLKCPX-86A-?product=126135) on this stick and insert it into front USB slot with amber color (NUC shall be OFF). You may use also one of the rear USB ports (do not use front blue USB port, since sometime the USB stick is not recognized during boot process).
4. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
5. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
6. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
7. Replace the power cord and press Power Button to switch the computer to ON.
8. Enter Bios setting by pressing F2 during boot process.
9. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

Leon

[MWimm3]

Hi Leon, tried your steps but the result is the same. I triggered to get a replacement from where I bought it. It'll arrive this weekend. I keep you posted if the exchange unit works. So far thank you very much for your kind help! Very much appreciated! 👍

[MWimm3]

To close this topic: The replacement unit behaved exactly the same. I ordered then a different RAM that is marked as compatible by intel. That helped. The RAM which was not compatible was PNY 8GB DDR4 2400 PC4-19200 CL17-17-39 1.2V SODIMM

[LeonWaksman]

Hi,

Thank you very much for sharing with us this information.

Leon