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EKers1
Beginner
857 Views

NUC7I3BNH Crashed and won't power on

See below for my setup. I bought my NUC about 4 months ago and have had it running ever since, although the usage is low.

While I was using it today it crashed and would not boot. I thought maybe it overheated but it's been several hours. I've tried a different outlet but still nothing. No lights, no action when I click the power button.

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3 Replies
n_scott_pearson
Super User Retired Employee
32 Views

What do you mean by "it crashed"? Explain exactly what happened.

EKers1
Beginner
32 Views

I was using my computer when it suddenly shut off. The computer worked perfectly for 4 months or so up until that point. I had not changed anything on the computer recently, downloaded any new software, etc. Now the power button does nothing, and no lights come on when I click it.

I've tried plugging in the adapter to different outlets with the same result. I suppose it could be an adapter failure but I'm not sure how to test that. I don't have another 19v adapter handy.

idata
Community Manager
32 Views

Hello ekerstein

Thank you for joining the community.

I see that you have contacted us by phone, please continue the assistance by that mean, if you have any doubt don't hesitated to contact us back.

Thank you.

Regards,

Leonardo C.