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Beginner
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NUC7I3BNH is not powering on anymore

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Hi,

I own a NUC7i3BNH and it was working perfectly for the past months until today.

I kept the unit downloading some stuff and when I came back from work it was turned off and the power LED was amber. When pressing the power button the LED turned off and nothing happened (no blue ring nor blue power), disconnecting the power cable and connecting it back brings turns back power button amber LED but pressing it again, as before, does nothing.

I disassembled the unit and disconnected the CMOS battery for 1 hour and assembled everything back again and connected the power cable. But this time, there was no amber power LED! the unit was dead and the only sign of life was the green light on the board.

I was running Windows 10 with the latest BIOS firmware and drivers, I rarely used the unit until recently where it was running for 2-3 days straight and suddenly decided not to work anymore.

Tried removing the RAM and SSD hoping to hear warning beeps but nothing happened. Does this mean the device is bricked? Any chance the power adapter is not giving enough voltage?

Most of the issues in these forums related to mine are linked to BIOS updates, but mine was updated successfully when I first got the unit and it was working fine since then.

Any help would be appreciated.

Thank you,

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Community Manager
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vickenk: Thank you very much for joining the Intel® NUC communities.

 

 

In regard to your question, yes, the unit could be bricked or it might have a hardware failure.

 

Do you have the option to use a different power adapter and test it on different outlets?

 

We can also try a BIOS recovery to the latest version of the NUC, 0048:

 

https://downloadcenter.intel.com/download/26934/NUCs-BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/26934/NUCs-BIOS-Update-BNKBL357-86A-?product=95066

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html

 

 

If after trying the steps above the issue persists, then, the next thing to do will be to replace the NUC or the power adapter. Remember the Intel warranty is for 3 years. Please get in contact directly with Intel if you are interested in this option:

 

Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

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Highlighted
Community Manager
17 Views

vickenk: Thank you very much for joining the Intel® NUC communities.

 

 

In regard to your question, yes, the unit could be bricked or it might have a hardware failure.

 

Do you have the option to use a different power adapter and test it on different outlets?

 

We can also try a BIOS recovery to the latest version of the NUC, 0048:

 

https://downloadcenter.intel.com/download/26934/NUCs-BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/26934/NUCs-BIOS-Update-BNKBL357-86A-?product=95066

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html https://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html

 

 

If after trying the steps above the issue persists, then, the next thing to do will be to replace the NUC or the power adapter. Remember the Intel warranty is for 3 years. Please get in contact directly with Intel if you are interested in this option:

 

Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

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Community Manager
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vickenk: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards

 

Alberto R

 

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Beginner
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Thank you Alberto for your reply. I still didn't get the chance to try the steps that you have mentioned, I will let you know once I do.

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Highlighted
Community Manager
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vickenk: You are welcome. Perfect, no problem at all, once you get the opportunity, please let us know the results.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Community Manager
16 Views

vickenk: I just wanted to check if you were able to try the steps provided previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Beginner
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I did finally get the chance to try the things you have mentioned in your post and unfortunately none of them worked.

  1. I measured the voltage coming from the power adapter using voltmeter and it was correct, which means the adapter is working fine.
  2. I also attempted BIOS recovery but that didn't work either.

I guess the next best thing to do is to replace the unit. I purchased my unit from Amazon, do you think I should contact/return via Amazon or Intel directly?

Thank you very much for your assistant Alberto.

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Highlighted
Community Manager
16 Views

vickenk: You are very welcome. Yes, the next thing to do will be to replace the unit. You can always get in contact with Amazon directly in order to check if they do that for you, it will depend on their warranty policy.

 

Or remember that the Intel warranty is for 3 years, so in order to get further assistance with the replacement process, please get in contact directly with them:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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