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CMidd
Beginner
3,790 Views

NUC7I3BNH uhd colour problems

Hi I've got a NUC7i3BNH hooked up to my Samsung MU7000 4K TV. When I enable UHD colour the graphics on my NUC play up i get screen flickers and also white pixels in the display. Ive got all the lastest drivers installed and tried different HDMI cables. as soon as I dIsabe UHD colour everything is back to normal.

Thanks

Callum

Tags (1)
0 Kudos
20 Replies
idata
Community Manager
182 Views

Hello Callum1983,

 

 

I understand that your unit is giving you screen flickering and white pixels on the display when you turn on UHD color.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi I hope this is ok

------------------

 

System Information

 

------------------

 

Time of this report: 3/5/2018, 22:38:45

 

Machine name: DESKTOP-NRHMR7B

 

Machine Id: {50F6FFA1-4C4D-49AC-BADC-AC2C4A451682}

 

Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

 

Language: English (Regional Setting: English)

 

System Manufacturer:

 

System Model:

 

BIOS: BIOS Date: 02/22/18 16:44:56 Ver: 05.0000C

 

Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz (4 CPUs), ~2.4GHz

 

Memory: 8192MB RAM

 

Available OS Memory: 8076MB RAM

 

Page File: 1979MB used, 8015MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 12

 

DX Setup Parameters: Not found

 

User DPI Setting: 288 DPI (300 percent)

 

System DPI Setting: 288 DPI (300 percent)

 

DWM DPI Scaling: UnKnown

 

Miracast: Available, with HDCP

 

Microsoft Graphics Hybrid: Not Supported

 

DxDiag Version: 10.00.16299.0015 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics 620

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Type: Full Device

 

Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_20688086&REV_02

 

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

 

Device Problem Code: No Problem

 

Driver Problem Code: Unknown

 

Display Memory: 4165 MB

 

Dedicated Memory: 128 MB

 

Shared Memory: 4037 MB

 

Current Mode: 3840 x 2160 (32 bit) (59Hz)

 

HDR Support: Supported

 

Display Topology: Internal

 

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 

Color Primaries: Red(0.659680,0.340344), Green(0.244641,0.670422), Blue(0.130383,0.040539), White Point(0.313000,0.329602)

 

Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: SAMSUNG

 

Monitor Id: SAM0DEF

 

Native Mode: 3840 x 2160(p) (60.000Hz)

 

Output Type: Displayport External

 

Monitor Advanced Color Capabilities: BT2020RGB BT2020YCC Eotf2084Supported AdvancedColorSupported

 

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

 

Driver Name: C:\Windows\System32\DriverStore\FileRepository\ki126218.inf_amd64_b758f45a509290e3\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki126218.inf_amd64_b758f45a509290e3\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki126218.inf_amd64_b758f45a509290e3\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki126218.inf_amd64_b758f45a509290e3\igd12umd64.dll

 

Driver File Version: 23.20.0016.4901 (English)

 

Driver Version: 23.20.16.4901

 

DDI Version: 12

 

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

 

Driver Model: WDDM 2.3

 

Graphics Preemption: Triangle

 

Compute Preemption: Thread

 

Miracast: Supported

 

Hybrid Graphics GPU: Integrated

 

Power P-states: Not Supported

 

Driver Attributes: Final Retail

 

Driver Date/Size: 18/12/2017 00:00:00, 50409624 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp: Unknown

 

Device Identifier: {D7B78E66-1A56-11CF-13F0-7800B9C2DA35}

 

Vendor ID: 0x8086

 

Device ID: 0x5916

 

SubSys ID: 0x20688086

 

Revision ID: 0x0002

 

Driver Strong Name: oem7.inf:5f63e534fccdbc6c:iKBLD_w10_DS:23.20.16.4901:pci\ven_8086&dev_5916&subsys_20688086

 

Rank Of Driver: 00D10001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

XXXWHITESPA...

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response,

 

 

The first thing that we must address as a testing step is to download and install the latest graphics driver available for your graphics controller. Please refer to the following link:

 

 

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr... https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

 

 

Please download the ".zip" file and follow these steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi that driver you sent me won't install on my NUC7I3BNH it says it's not compatible.

isnt this the lastest graphics driver for my NUC

https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int... Download Intel® HD Graphics Driver for Windows® 10* for Intel® NUC Kit NUC7i3BN, NUC7i5BN, and NUC7i7BN

idata
Community Manager
182 Views

Hello Callum1983,

 

 

The latest driver for your graphics controller is the one provided in the link above. In this case if it gives you an error when trying to install it then the steps provided must be followed in order to properly update the driver. Make sure to download the ".zip" file and not the ".exe" one please.

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

If after these steps you get an error, please attach a screenshot of it so I can have a look and investigate.

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Managed to install the attached driver you ask me to with no luck same issues

spent a few hours trying differnt things heres my findings.....

with the UHD colour setting on my TV enabled and My resolution set to 30hz I get no flicker, no cracking sound and no flashing pixels and everything seems to work fine.

When i increase the resolustion to anything higher like 50 or 60hz i get screen flicker, flashing pixels, cracking sound and even BSOD.

Ive tried rolling back display driver and even the bios with no luck what so ever. I've attached a close up of the flashing pixels

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response,

 

 

After checking the information you sent and doing some more research I was able to find two things we can try and see if it fixes your current problem.

 

 

First, I would like you to completely disconnect the HDMI cable from the TV. Turn off the UHD Color and then back on, wait around 10 seconds and then plug the HDMI cable back in, if possible connect it to the HDMI 1 port. If after this steps the problem persists then please do the following:

 

 

1 - Open the "Graphics Properties" by right-clicking on the desktop.

 

2 - Click on Display

 

3 - Click on "Color" and look for the option "YCbCr". If it is enabled then disable it. If it is disabled then please enable it.

 

4 - Apply the changes and let us know the outcome.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi just tired both of the things you have just suggested with no luck.

This is thing has never had stable drivers and full resolution from day one :-(

Regards Callum

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response,

 

 

Since you have tried the different troubleshooting steps to no avail, I would like you to fill out the information requested in the following thread:

 

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Please fill out the information and post it here so we can look into this problem and see what could be causing it. I apologize for any inconveniences.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Thanks for your reply

Sorry Im not happy with all this "faffing" about the unit has never been able to display its full resolution as it was advertised to me. Please can you direct message me to discuss returing it

Thanks

callum

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response,

 

 

I was reviewing all of the information and everything we have been discussing thus far and I after some investigation and testing I determined that the type of HDMI cables that you have been using are 1.4 and not the 2.0.

 

 

The HDMI* cable must be a 2.0 cable as this is what is needed for the video to display properly on 50Hz and 30Hz. I also determined that even the user manual of the TV mentions that the resolution is supported on HDMI 2.0.

 

 

As a testing step I would recommend you to try to connect the Nuc to the TV with an HDMI 2.0 cable. For more information of what is supported please refer to the user manual of your TV. Also, I have attached a picture of the chart where it shows the resolutions. You can also refer to the link below:

 

 

http://downloadcenter.samsung.com/content/UM/201801/20180123102314699/ENG_US_KTMATSCL-3.0.8.pdf http://downloadcenter.samsung.com/content/UM/201801/20180123102314699/ENG_US_KTMATSCL-3.0.8.pdf

 

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi thanks for your reply

ive been using a Philips 4k 2.0 HDMI cable which plays perfect 4K HDR on my Apple TV and Nvidia shield TV. I'm certain this unit is faulty I've tried everything including a windows memory test which indicated a hardware fault. Even My local computer shop reckons its fauly hardware

Callum.

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response,

 

 

I have sent you a private message.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Got a replacement unit yesterday. Install windows and updated all the drivers still having the same issue. Even the bios screen is show flashing pixels.

Very Frustrated

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response.

 

 

I understand that your system is still not functioning properly even after the replacement was done. I would like to confirm the current versions of driver and BIOS, please attach a DxDiag report of the new acquired unit. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

In the meantime I will also need you to provide me with the model of HDMI* cable you are using, as well as any other cables you may have tested, if you have not tested other cables then make sure to connect the NUC to the TV in the HDMI port 1 with the cable(s).

 

 

Let me know the information and the outcome please.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi thanks for your repy heres the DXDiag as requsted

------------------

System Information

------------------

Time of this report: 6/18/2018, 21:39:27

Machine name: DESKTOP-MHP0QEO

Machine Id: {AAEDD3CF-7C77-44B9-B923-C78C61DCF3C5}

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: English (Regional Setting: English)

System Manufacturer: Intel Corporation

System Model: NUC7i3BNH

BIOS: BNKBL357.86A.0064.2018.0529.1711 (type: UEFI)

Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8076MB RAM

Page File: 2870MB used, 6485MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 288 DPI (300 percent)

System DPI Setting: 288 DPI (300 percent)

DWM DPI Scaling: UnKnown

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 620

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_20688086&REV_02

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 4165 MB

Dedicated Memory: 128 MB

Shared Memory: 4037 MB

Current Mode: 3840 x 2160 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.641125,0.330578), Green(0.301281,0.601086), Blue(0.150891,0.061047), White Point(0.280773,0.290539)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: SAMSUNG

Monitor Id: SAM0DEE

Native Mode: 3840 x 2160(p) (30.000Hz)

Output Type: Displayport External

Monitor Capabilities: HDR Not Supported (Eotf2084Supported )

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5e08b58c3b8f75d0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5e08b58c3b8f75d0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5e08b58c3b8f75d0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5e08b58c3b8f75d0\igd12umd64.dll

Driver File Version: 24.20.0100.6025 (English)

Driver Version: 24.20.100.6025

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.4

Graphics Preemption: Triangle

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:False

Driver Attributes: Final Retail

Driver Date/Size: 4/25/2018 1:00:00 AM, 2037712 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-1A56-11CF-BFF4-0C00B9C2D535}

Vendor ID: 0x8086

Device ID: 0x5916

SubSys ID: 0x20688086

Revision ID: 0x0002

Driver Strong Name: oem34.inf:5f63e534fccdbc6c:iKBLD_w10_DS:24.20.100.6025:pci\ven_8086&dev_5916&subsys_20688086

Rank Of Driver: 00D10001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch...

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response and the information provided.

 

 

I can see that there is an available update for your graphics controller. Let us start by attempting to install this update, please go ahead and download the ".zip file" located in the link below:

 

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

 

After the download, please follow the steps below:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the .INF file (Setup information).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

Once this is done, please turn on the UHD color on the TV and test it. Is the "HDR" option under "settings" of your Windows* turned ON or OFF? If it is OFF, then please attempt to turn it ON.

 

 

Let me know the outcome.

 

 

 

Regards,

 

David V
CMidd
Beginner
182 Views

Hi thanks for your reply I've tried this driver with no luck. Also tried the driver in the NUC7I3BNH support page.

Kind regards

callum

idata
Community Manager
182 Views

Hello Callum1983,

 

 

Thank you for your response.

 

 

Up to this point, I will need to gather as much information as possible and run some testings myself. In order to do so, please access the link below and then provide me with all the information requested there:

 

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Post all of the requirements and information requested in this thread. I will wait for the information.

 

 

 

Regards,

 

David V