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FDesc
Beginner
2,109 Views

NUC7I3BNK impossible 4k@60hz with new amazon cable

Hi everyone,

I bought a NUC7I3BNK for my TCL U55P006P. But I can use it at 60HZ. The software block the 60hz at 1920*1080, if I try to put it in 4K, I can only select 30hz.

I read that can come from my HDMI cable, so I bought a cable that can be use in 4k@60hz but nothing change, I'm still block at 30HZ.

  • Compatible avec le standard HDMI 2.0 (Vidéo 4K à 60Hz, 2160p, profondeur de couleur 48 bits/px) qui supporte une bande passante jusqu'à 18 mbps et est compatible avec les versions antérieures.

(That said that the cable is HDMI 2.0 and work at 60HZ in 4k.

(This one https://www.amazon.fr/gp/product/B014I8SIJY/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 AmazonBasics Câble HDMI 2.0 haut débit Compatible Ethernet/3D/retour audio [Nouvelles normes] 0,9 m: Amazon.fr: High-tec… )

So I go check the specs on my TV, all HDMI are 2.0b. I update my hdmi driver to the version 1.72, I update the drivers for the chipset and video.

I dont know what to do now?

Thank you for your help

Francois.D

Bonjour tous le monde,

J'ai acheté un NUC7I3BNK pour ma nouvelle TV, U55P006P mais impossible d'utiliser l'affiche en 4k à 60hz. J'ai mis à jour mes drivers (HDMI en version 1.72, ceux du chipset et de la partie video), et j'ai acheté un cable qui propose le 60hz en 4K, mais le probleme persiste, je ne sais plus quoi faire maintenant pour débloquer mon problème.

Merci d'avance pour votre attention,

Bonne journée,

Francois.D

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14 Replies
n_scott_pearson
Super User Retired Employee
168 Views

Francois,

I am having no problems connecting my Samsung 6000 Series 4K TV at 60Hz from my NUC7i5BNH. This includes via the HDMI connector and also via the USB-C connector (using https://www.amazon.com/gp/product/B016QO8186 Amazon.com: Club 3D CAC-1504 USB-C to HDMI 2.0 Adapter with TBT3 Support). You should be able to do the same with your NUC7i3BNK, which has the same LSPcon IC supporting the HDMI connector.

I am testing using the following cable types: https://www.amazon.com/gp/product/B0756F6GNM Amazon.com: CZoom HDMI 2.0 Cable 6' 18Gbps 3K 60Hz HDR UHD 4:4:4 3D HDCP 2.2 Ethernet Audio Return and https://www.amazon.com/gp/product/B01CRA4L9G Amazon.com: SecurOMax HDMI 2.0 Cable 3', 4K@60Hz 18Gbps Ethernet Audio Return 3D.

Hope this helps,

...S

FDesc
Beginner
168 Views

Hello, thank you for your answer.

It seems to me too, that should work on my setup... But I don't think the trouble come from the cable: like amazon said, it's a 18 Gbps and Hdmi 2.0 too. A lot of review said that this amazon cable is ok for 60hz in 4K.

And I'm not sure connecting my tv with the usb C port would have any avantage compare to the HDMI port? And I fear to buy more cables, without fixing the problem...

Have a nice day

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for your response.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Also, I will like to have the graphics report. Please follow the instructions below:

 

  1. Right-click on the Desktop, and click on Graphics Properties.
  2. Click Options and Support, and then click Information Center.
  3. Click on Save (save it in your desktop).
  4. Please attach the .txt report to the thread.

 

Regards,

 

Leonardo C.

 

FDesc
Beginner
168 Views

Hello Leonardo C.

I'm on holiday (away from home ). I will do that after I'm back (17/07).

Thanks again to check on my problem

Have a nice day

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for your response.

 

 

I hope you enjoy your vacations, please don't hesitate to replay back at your earliest convenience. I have sent you a private message to provide your case information, please see your private inbox.

 

 

Regards,

 

Leonardo C.

 

FDesc
Beginner
168 Views

Hello again,

Back from vacations

i made the .txt (with two resolutions, don't know if it change anything ). I see in the report (4K):

Refresh Rate - Current:"29 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"23 Hz"

But, Windows limit the refresh rate at 30hz, so the problem is the amazon cable?

Thanks again for your time,

Have a nice day

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for your response.

 

 

I hope you had a great time during your vacations.

 

 

Looking into the graphics report the you have provided it seems that there may be a limitation (display/cable) on your configuration, if it is possible please provide me with the information of the display that you have (picture of the part number of the display or link) in order to investigate the case.

 

 

Regards,

 

Leonardo C.

 

FDesc
Beginner
168 Views

Hello

The tv is a TCL U55P6006(X1) https://www.tcl.eu/en/products/uhd-p600-u55p6006 P600 | 55'' 4K UHD HDR Smart TV | U55P6006 | TCL

In the specs/connector, I can see: HDMI max resolution 2160P/60Hz 12bit

I try today with another HDMI (from a Steam Link, wich is sold like a HDMI 2.0) and still not 60hz in 4K.

Thank again for your kindness,

Have a nice day,

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for your response

 

 

Looking into the information of the hardware that you have, I see that you should be able to run the system at 4K @ 60 Hz, in this case, I would recommend to try a clean installation of the graphics driver.

 

 

First, you have to download the Intel® HD Graphics 620 graphics driver for your Intel® graphics controller (https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip) once this is downloaded make to take your system out of internet connection and follow these steps to uninstall the graphics driver:
  1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
  2. Expand the Display Adapters section.
  3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the checkbox Delete the driver software for this device.
  6. Reboot the computer after the uninstall process has finished.
  7. Once the system is rebooted, press WinLogo key + R, then type in devmgmt.msc
  8. Expand the Display Adapters section and make sure that you have only the Microsoft® basic display adapter

 

Once you have Microsoft® basic display adapter. please follow these steps in order to update the graphics driver:
  1. Find the .zip file that you have downloaded.
  2. Unzip the file to a designated location or folder.
  3. Right-click on the Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues during the installation.

 

If it is a possibility for you could you test the HDMI® cable and display on another system?

 

 

You could also try to set a custom resolution for your system, please see the following link for detail information of the process:

 

 

https://www.intel.com/content/www/us/en/support/articles/000005540/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005540/graphics-drivers.html

 

 

 

Regards,

 

Leonardo C.

 

FDesc
Beginner
168 Views

Hi again,

I uninstall the driver like you ask, but nothing changes. I'm still block in 30hz in 4K.

The only strange thing is the tv goes 4K and ?64hz? with the Microsoft driver... (I made a pics).

Some weeks ago, I try the TV with my "gaming" computer (with an ATI R9 280x) and still the same problem.

I think this will stay this way and a mystery

Thank you for your time

Have a nice day,

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for your response

 

 

Allow me to investigate the case; I will be posting back when news becomes available.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
168 Views

Hello Francois.d

 

 

Thank you for wanting, I was working with the Intel® NUC7i3BNH test the configuration for 4K resolution at 60Hz with the Intel® graphics drivers 6194 and 6229 (latest) and I was able to have the resolution.

This testing shows that the Intel® NUC can be set up at 4096 x 2160 with a refresh rate of 60 Hz, this would be depending on the video connection and display, I would recommend verifying with the manufactures of the cable and display for the capabilities to reach the 4k resolution.

 

 

Regards,

 

Leonardo C.
idata
Community Manager
168 Views

Hello Francois.d

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

FDesc
Beginner
168 Views

I would like to thank you for your time (I know it's late...).

 

I some kind "live" with the problem, but I just found the solution, so I think it can be useful for others.

 

I found on TCL Usa (my Tv brand) a post about "Will my PS4 Pro play in 4K 60Hz?". So the problem came from the TV, not the NUC (or the cable).

 

Input setting must be changed on the TV. From the factory, the HDMI are set in 1.4. I never taught about that 🙊 ....

I just put on 2.0 in the Tv setting and I know have 4k /60hz 😏 .

 

Thanks again !