NUC7I5DNB and Standard Sata ACHI driver problem.

[KEkho]

I have problem to get my Standard Sata ACHI driver properbly installed. There is a yellow marker on the driver 

at Device Manager in Windows 10 Control Panel. I have tried to both manually and with Intel® Driver Support Assistant softwate but without any success. Can someone help me?

Model: NUC7I5DNB

Operating system: Windows 10 64 bit

[AlHill]

What version of Windows 10? 1809? Lower?

Doc

[LeonWaksman]

Hi @KEkho​ ,

1. Please download Intel System Support Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
2. Perform system Scan and save the results in .txt file.
3. Attache this SSU report to your post. This report will include information about your Bios, O.S. and installed drivers.

Leon

[KEkho]

Ok, I will download  Intel System Support Utility and perform system Scan when I get home from work

My Windows 10 version is 1809.

[KEkho]

You can find the results of the scan from the attached file computer.txt with Intel System Support Utility tool.

Do you need more information?

[LeonWaksman]

Hi @KEkho​ 

1. Reading the SSU report, I see that you have latest bios installed and your Windows is updated to version 1809.
2. You have Samsung SSD (70 Evo Plus drive installed. However, this drive is identified in Windows, having SCSI interface, rather than NVMe.
3. I suggest that you should download install the Chipset DEvice Software https://downloadcenter.intel.com/download/27099/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7i3DN-NUC7i5DN-NUC7i7DN?product=122486
4. Next download and install the Management Engine Driver https://downloadcenter.intel.com/download/27610/Intel-Management-Engine-Corporate-Driver-for-Windows-10-64-bit-for-Intel-NUC-Products?product=122486
5. Reboot your NUC.
6. Download Samsung NVMe driver: https://s3.ap-northeast-2.amazonaws.com/global.semi.static/SAMSUNG_SSD_970_Driver_190125/7FD357322A6707A720E1A71EF11A3BE1EED819E011D317626415F0281A68833C/Samsung_NVM_Express_Driver_3.1.exe
7. Download Samsung Magician: https://s3.ap-northeast-2.amazonaws.com/global.semi.static/SAMSUNG_SSD_v5_3_1_190402/675B9E5CD0C5F99B41D766B27C8E0055C3909ECE3AA2FB6B74A2A1EAC1BAC402/Samsung_Magician_Installer.zip
8. Disconnect your NUC from Internet
9. IN DEvice Manager uninstall the yellow marked driver (check the Delete option during uninstalling).
10. Install the Samsung NVMe Driver, previously downloaded.
11. Reboot your NUC and check in Device Manager in Storage Controller correctly installed Samsung Driver.
12. Install Samsung Magician and run it. You may see the drive status and health.

Leon

[SChau10]

Standard SATA AHCI driver, a.k.a. Windows inbox SATA driver (storahci.sys) is simply NOT the correct driver to support Samsung 970 EVO Plus NVMe PCIe SSD. The correct driver is either the Microsoft inbox NVMe driver (stornvme.sys) or Samsung's NVMe driver.

Windows 10 normally defaults to installing the Microsoft inbox NVMe driver whenever an NVMe PCIe M.2 SSD (like the Samsung 970 EVO Plus) is detected in the system. The Samsung NVMe driver, when installed manually following Leon's procedure above, will replace the Microsoft inbox NVMe driver.

[KEkho]

I followed Leon instructions but still I have to yellow marker on Standard Sata ACHI driver. I have attached two more pictures if they give more info about this issue.

[LeonWaksman]

@KEkho​ 

1. Please run again SSU scan and please attach the updated report to your post.
2. Did you installed the Chipset and Management Engine drivers (see my instructions above, para.3 and 4).

Leon

[KEkho]

1) I have attached a new file (scan.txt) of the SSU scan result.

2) I did installed both Chipset and Management Engine drivers.

[LeonWaksman]

1. It's look to me that you didn't installed the Chipset Driver (or didn't successfully installed the Chipset Driver). Some Devices in your NUC are not recognised yet. With correct Chipset Driver installed you should not see the IDE ATA/ATAPI controllers in Device Manager.
2. Can you open/check the System devices in Devices Manager?

Leon

[KEkho]

I have successfully installed the Chipset Driver many times. Here is picture of my System devices in Device Manager.

[KEkho]

I'm sorry, I noticed that I have by accident posted my last message to many times.

[LeonWaksman]

1. You are right. The chipset driver is installed. However in the SSU report looks that some devices are not recognised.
2. If your Bios was also set to default settings, I have no other ideas right now.

Leon

[SChau10]

@KEkho​ 

Since your NUC has a Samsung 970 EVO Plus NVMe SSD installed, which interfaces to PCIe not SATA, and if you don't plan to add a 2.5" SATA HDD or SSD as a second storage device, the "Standard SATA AHCI Controller" serves no purpose in your NUC, so I recommend you go into Visual BIOS setup to disable the chipset SATA controller. This should make the yellow bang "Standard SATA AHCI Controller" device disappear from Windows device manager.

[LeonWaksman]

@KEkho​ 

1. What is displayed in the Device Manager under Disk drives category?
2. You may try to reinstall your Windows using an In-place upgrade method: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html . Using this method, you will have new Windows installation, while all your data and application will be untouched.

Leon

[KEkho]

Thank you all for responses and advices. It didn't helped to reinstall Windows 10. I disabled the Sata Chipset Controller​ at Visual Bios and the yellow marker disappeared.

[ehorsch]

If I remember correctly, the first time you set up your NUC, you will need to place an internal SSD in temporarily, even if not planning on using a 2.5" SSD ever.  Don't ask me why, but I remember mine would not even boot without first hooking up an internal SSD.  And if you have an internal SSD plugged into the machine when installing windows (followed by then using that Intel driver utility to install the additional Intel drivers, rebooting when prompted, and then installing the Samsung drivers you were told about above and rebooting when asked), you should never see that yellow flag appear on the controller in device manager ever again! (Because it was fixed correctly, w/o disabling the controller).

Then you can shutdown the NUC and remove the 2.5" SSD and never plug in a 2.5" internal SSD ever again if that's what you want.

[ehorsch]

If something was designed to work correctly but is not, instead producing an error, there are two paths you can take.

The first is to find out the root cause and fix the problem, eliminating it altogether.

The second is to apply a patch, resolving the issue for the time being, but never really solving the root cause.

To me the choice is obvious.