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New Contributor I
1,026 Views

NUC7I7BNH Bluescreen after resume from sleep

I'm getting bluescreens multiple times a day when the NUC resumes from sleep.

From what i can tell the Display driver is causing the problem (igdkmd64.sys). Bug check code 0x1000007e

Tried multiple display driver versions and installed latest Bios but no help.

OS is Windows 10 Pro build 1607

Installed all latest drivers via Intel update utility and manually downloaded the latest Display drivers.

Hardware:

Samsung 960 m2.sata 512GB

2x 16GB Kingston HyperX memory

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8 Replies
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Community Manager
16 Views

Hello Tranzy,

 

 

Thank you for contacting the Intel community.

 

 

Try uninstalling the graphics driver on your system; please see https://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

 

 

Once the driver is uninstalled, go ahead and install the latest driver, you can download it here:

 

https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?pr... Intel® Graphics Driver for Windows* [15.45]

 

 

Do not use the Intel® Driver Update Utility to update the drivers, I recommend downloading the https://downloadcenter.intel.com/search?keyword=NUC7I7BNH+ drivers manually.

 

 

 

I hope it helps.

 

 

 

Best regards,

 

 

Ivan U.

 

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New Contributor I
16 Views

Hello Ivan,

That was my next move. But i did it and yesterday i had no problems. So i will wait one more day and see if it solved the problem.

Should i remove the intel update util?

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Community Manager
16 Views

Hello Tranzy,

 

 

I'm glad that your issue has been resolved and thank you for taking your time to let us know, I hope you can have better experience with the Intel® NUC from now on.

 

 

It's up to you, it will not do anything on your system but if you prefer to uninstall it that will be fine.

 

 

Best regards,

 

 

 

Ivan U.

 

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New Contributor I
16 Views

'The problem still exists.

dxgkrnl.sys and igdkmd64.sys are causing the reboots and it is only happening when i resume from sleep.

070317-3640-01.dmp03/07/2017 19:49:13SYSTEM_THREAD_EXCEPTION_NOT_HANDLED0x1000007effffffff`c0000005fffff800`b2e8b362ffff9980`2e635f28ffff9980`2e635770dxgkrnl.sysdxgkrnl.sys+6ee70DirectX Graphics KernelMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.413 (WinBuild.160101.0800)x64igdkmd64.sys+6b362

These dumps are the same every day.

It look a lot like the problem in this post.

I made a mistake with my Windows build version. It is 1703... not 1607

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Community Manager
16 Views

Hello Tranzy,

 

 

I'm sorry that the issue still persists, in this case, would you please attach your system information to further investigate this issue. You can use the Intel® SSU (Intel System Support Utility) to get your system information.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):

 

Download Intel® System Support Utility
  1. Download the utility
  2. Run the exe and select 'Scan'
  3. Save and include as an attachment in the Intel Community Forum

 

 

Regards,

 

 

Ivan.

 

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Community Manager
16 Views

Hello Tranzy,

 

 

I'm wondering if you can provide us with your system information to further investigate this issue.

 

 

Ivan U.

 

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New Contributor I
16 Views

Hello Ivan,

Sorry for the late reply. I was on vacation with the family. Here is the requested information.

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Highlighted
Community Manager
16 Views

Hello Tranzy,

 

 

There is a new BIOS version available that you can try, you can download it here:

 

https://downloadcenter.intel.com/download/26934/BIOS-Update-BNKBL357-86A-?product=95065 BIOS Update [BNKBL357.86A]

 

 

Please see https://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html F7 BIOS Update Instructions for Intel® NUC

 

 

Also, there is a new graphics driver version that you can try as well, it can be downloaded here:

 

https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?pr... Intel® Graphics Driver for Windows* [15.46]

 

 

 

Please let me know how it goes.

 

 

 

Best regards,

 

 

 

Ivan U.
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