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ZSola
Beginner
325 Views

NUC7PJYH2 NO SIGNAL on LG SmartTV.

I am tryint to connect via HDMI my NUC7PJYH on a LG TV with WebOS, but doesnt work.

Connecting on my LG PC display works fine, and when I connect my old NUC DN2820FYK on the LG SmartTV works without problems.

I connect both NUCs on the LG TV using the same hdmi wire and the same hdmi port.

So, where is the problem?

BIOS and DRIVERS are already updated.

 

Help, please.

0 Kudos
6 Replies
AlHill
Super User
96 Views

Try better quality hdmi cables.

 

Doc

 

Wanner_G_Intel
Moderator
96 Views

Hello ZSola, 

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to gather more information about your system configuration.

 

Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Also, please include the TV/display model numbers.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

RJamm
New Contributor I
96 Views

I had the same problem with a Philips 276E8VJSB 4K monitor.

 

The NUC7PJYH worked on an LG FHD monitor, and it recognized the Philips 4K, but the Philips monitor did not recognize any signal from the NUC. I had to try three different HDMI cables to make the Philips monitor work.

Wanner_G_Intel
Moderator
96 Views

Hello RJamm,

 

Thank you for your feedback. It is highly appreciated.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
96 Views

Hello ZSola,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
96 Views

Hello ZSola,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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