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SMax
Beginner
1,567 Views

NUC7PJYH2 not booting

Hi,

i brought today a NUC7PJYH2 with following compontens :

- 250GB Crucial MX500 2.5" (6.4cm) SATA 6Gb/s 3D-NAND TLC (CT250MX500SSD1)

- 8GB (2x 4096MB) HyperX Impact DDR4-2400 SO-DIMM CL14-14-14-29 Dual Kit

when i switch the nuc on i have a black screen and the blue light blinks 3 times after 1-2min the nuc turns off and boot again.

looks like an issue withe the ram.

is there any change to get run the system with this ram or i schould buy another ram ?

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15 Replies
n_scott_pearson
Super User Retired Employee
375 Views

Test using a single SODIMM. Try it in both the upper and lower SODIMM slots. If neither test succeeds, switch to the other SODIMM and test again.

Let us know the results,

...S

SMax
Beginner
375 Views

i testet with both SODIMMs in single Mode on each slots nothing happens same probs here.

n_scott_pearson
Super User Retired Employee
375 Views

What's the full part number for the SODIMMs?

SMax
Beginner
375 Views

HX424S14IBK2/8

1,2V

DTMH0841813

LeonWaksman
Super User
375 Views

If I guess correctly, you are using HyperX HX424S14IBK2/8: https://www.kingston.com/dataSheets/HX424S14IBK2_8.pdf https://www.kingston.com/dataSheets/HX424S14IBK2_8.pdf . If my guess is correct, each SODIMM is build from 8 SDRAM devices and the SDRAM density is 4Gbit (which is correct density for your NUC). However this memory wasn't checked by Intel.

Intel has checked similar kit made by HyperX: HX424S14IBK2/32 (2 X 16GB), also with correct parameters and this memory was found as incompatible: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...… .

So, I'll suggest to test other memory taken from the above mentioned Intel list.

Leon

SMax
Beginner
375 Views

ok, i will test with another memory from G.Skill F4-2400C16D-8GRS

OWeis
Beginner
375 Views

You need ram with a CAS latency of 16 or more the G.Skills work fine i have these in my own PJYH.

PLerc
Beginner
375 Views

I have bought a NUC8, but wants to know if HX424S14IBK2/32 are not supported and stable?

LeonWaksman
Super User
375 Views

Hello @PLerc​ 

NUC8 is not the complete model identification. Please describe the complete number. For example: NUC8i3BEH.

 

Leon

 

PLerc
Beginner
375 Views

Hi it's NUC8I3BEK

n_scott_pearson
Super User Retired Employee
375 Views

Since this is a different NUC model, please open a new conversation (ask a new question)​ for your issue.

...S

LeonWaksman
Super User
375 Views

I agree with Scott. You should open a thread of yours. This will also helpful to other forum users.

 

Leon

 

PLerc
Beginner
375 Views

Believe me I would like to but am getting an error each time I try. Therefore I had to ask here.

LeonWaksman
Super User
375 Views

Hi @PLerc​ 

  1. In this case that you can't open new thread I'll answer here for your question and report the problem to the Community Manager @MaryT_Intel​ .
  2. In my post above I've my statement about instability of Kingston memory HX424S14IBK2/32 was related to NUC7PJYH2. This reported by Intel here: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...
  3. I believe that this is not relevant for NUC8i3BEK. Intel didn't verified this memory kit (2 X 16GB), however, memory HX424S14IB/16 was validated for your NUC. You may find in this list all validated by Intel Mmeory modules for your NUC http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... . If some memory dosn't appears on this list, it doesn't mean that it will be not compatible. It means only that it wasn't tested by Intel.

 

Leon

 

PLerc
Beginner
375 Views

Thanks for the help and answer:)

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